Customer Service Technician
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .
As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Customer ManagementJob Sub Function:
Customer Service OperationsJob Category:
ProfessionalAll Job Posting Locations:
Madrid SpainJob Description:
Customer Service Technician
We are currently hiring a Customer Service Technician
Location: Madrid
Tasks:
- Managing all master data in SAP (customer material and pricing)
- Managing inbound customer inquiries and escalations in fluent English (verbal and written) ensuring clear status updates and timely problem resolution.
- Become a positive agent of change to embrace new projects techniques and platforms to foster innovation
- Investigating and resolving nonroutine order and account issues; determining when to escalate complicated cases to second line or crossfunctional teams.
- Verifying new account setups and maintained database integrity; auditing credits and account adjustments for accuracy before posting.
- Preparing and delivering management reports on returns credits and recurring issue trends to support process improvements.
- Proactively communicating order status and resolution progress to customers; soliciting feedback and capturing customer satisfaction data.
- Collecting consolidating and analysing customer satisfaction feedback; tracking trends and producing action recommendations.
- Advocate critical processes necessary to support customer excellence and drive team engagement and adoption.
Skills:
- Fluent in English (professional verbal & written communication)
- CRM (SAP/Salesforce) MS Excel Power BI order management escalation management data reporting.
- Educational background : University degree required
Required Skills:
Preferred Skills:
Required Experience:
IC
Key Skills
- Mechanic Experience
- Pest Control
- Customer Service
- Hand Tools
- HVAC
- Mechanical Knowledge
- Automotive Repair
- Service Technician Experience
- Maintenance
- Heavy Lifting
- Equipment Repair
- Troubleshooting
About Company
About Johnson & Johnson A t Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities and forward progress. That’s why for more than 130 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s larges ... View more
