Senior Lead Infrastructure Engineer Capacity Management

Wilmington, DE - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Description

As a Senior Lead Infrastructure Engineer in Consumer and Community Banking at JPMorganChase you utilize strong knowledge of software applications and technical processes within the infrastructure engineering this role you will elevate our Capacity Management practice and ensure mission critical applications have the right technology capacity at the right time.

Job Responsibilities

Own the endtoend Capacity Management strategy and operating model for critical CCB applications including standards KPIs governance and continuous improvement.
Lead crossfunctional capacity planning and risk management across Application Infrastructure and SRE teams; proactively identify risks and drive remediation to closure.
Set and enforce capacity governance across platforms and applications; chair or colead working groups to align priorities and remove blockers.
Architect and implement scalable resilient solutions to modernize capacity processes data flows and tooling; influence platform roadmaps where needed.
Advance observability and analytics: design consolidated views/dashboards realtime KPIs forecasts peak calendars event flags and SLAbacked alerting.
Drive automation: define and implement governed runbooks (with approvals and rollback) for actions such as uplift headroom throttling noncritical load and pool rebalancing.
Lead quarterly and eventbased capacity planning; ensure resilient workload placement across shared/exempt platforms and multiregion/cloud environments.
Establish data standards and quality controls; align capacity tooling with adjacent systems to ensure consistent reconciled reporting.
Produce executiveready reporting and communicate portfolio status risks and recommendations to senior stakeholders; translate technical findings into business impact. Champion cost resilience and performance tradeoffs; partner with platform owners finance and risk/compliance to optimize outcomes.
Run parallel workstreams with clear prioritization milestones and measurable outcomes; manage dependencies and drive accountability across teams.
Mentor and develop engineers; set high standards for documentation operational excellence diversity opportunity inclusion and respect.

Required qualifications capabilities and skills

Formal training or certification on Infrastructure Engineering concepts and 5 years applied experience . Relevant experience with demonstrated leadership of complex crossfunctional programs.
Proven expertise in managing or governing technology capacity (or adjacent ITIL processes) at enterprise scale.
Strong understanding of infrastructure KPIs (CPU memory I/O network) application performance and monitoring/observability tools.
Handson experience building and leveraging dashboards and analytics (e.g. Grafana Dynatrace ELK) and BI platforms (Power BI Qlik Tableau) for multisource data analysis.
Proficiency with one or more scripting/programming languages (e.g. Python Go JavaScript) to automate data pipelines reporting and runbooks.
Experience leading the lifecycle of crossfunctional projects integrating automated systems and delivering resilient scalable solutions.
Cloud experience (e.g. AWS) with the ability to design develop and deploy secure scalable infrastructure; familiarity with multiregion patterns and SRE practices.
Exceptional communication and stakeholder management; able to influence decisions build partnerships and drive change across diverse teams.
Track record of improving IT processes to maximize efficiency and user experience; strong documentation discipline and governance mindset.

Required Experience:

Senior IC

DescriptionAs a Senior Lead Infrastructure Engineer in Consumer and Community Banking at JPMorganChase you utilize strong knowledge of software applications and technical processes within the infrastructure engineering this role you will elevate our Capacity Management practice and ensure mission c...

Description

Job Responsibilities

Own the endtoend Capacity Management strategy and operating model for critical CCB applications including standards KPIs governance and continuous improvement.
Lead crossfunctional capacity planning and risk management across Application Infrastructure and SRE teams; proactively identify risks and drive remediation to closure.
Set and enforce capacity governance across platforms and applications; chair or colead working groups to align priorities and remove blockers.
Architect and implement scalable resilient solutions to modernize capacity processes data flows and tooling; influence platform roadmaps where needed.
Advance observability and analytics: design consolidated views/dashboards realtime KPIs forecasts peak calendars event flags and SLAbacked alerting.
Drive automation: define and implement governed runbooks (with approvals and rollback) for actions such as uplift headroom throttling noncritical load and pool rebalancing.
Lead quarterly and eventbased capacity planning; ensure resilient workload placement across shared/exempt platforms and multiregion/cloud environments.
Establish data standards and quality controls; align capacity tooling with adjacent systems to ensure consistent reconciled reporting.
Produce executiveready reporting and communicate portfolio status risks and recommendations to senior stakeholders; translate technical findings into business impact. Champion cost resilience and performance tradeoffs; partner with platform owners finance and risk/compliance to optimize outcomes.
Run parallel workstreams with clear prioritization milestones and measurable outcomes; manage dependencies and drive accountability across teams.
Mentor and develop engineers; set high standards for documentation operational excellence diversity opportunity inclusion and respect.

Required qualifications capabilities and skills

Formal training or certification on Infrastructure Engineering concepts and 5 years applied experience . Relevant experience with demonstrated leadership of complex crossfunctional programs.
Proven expertise in managing or governing technology capacity (or adjacent ITIL processes) at enterprise scale.
Strong understanding of infrastructure KPIs (CPU memory I/O network) application performance and monitoring/observability tools.
Handson experience building and leveraging dashboards and analytics (e.g. Grafana Dynatrace ELK) and BI platforms (Power BI Qlik Tableau) for multisource data analysis.
Proficiency with one or more scripting/programming languages (e.g. Python Go JavaScript) to automate data pipelines reporting and runbooks.
Experience leading the lifecycle of crossfunctional projects integrating automated systems and delivering resilient scalable solutions.
Cloud experience (e.g. AWS) with the ability to design develop and deploy secure scalable infrastructure; familiarity with multiregion patterns and SRE practices.
Exceptional communication and stakeholder management; able to influence decisions build partnerships and drive change across diverse teams.
Track record of improving IT processes to maximize efficiency and user experience; strong documentation discipline and governance mindset.

Required Experience:

Senior IC

Key Skills

Active Directory
Customer Service
End user
Access Points
Deskside Support
Windows
SCCM
Troubleshoot
User Accounts
Desktop
PC
Backup
Setup
hardware
Technical Support

Apply Now

About Company

JPMorganChase

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click