Technical Customer Service Representative
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Job Location:
Draper, UT - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Join our team as a Technical Customer Service Representative and become a key player in bridging the gap between technology and customer experience. This role supports Orion180s proprietary technology platforms including PryzmIQ our self-guided home inspection app and our Automatic Water Valve Turn Off System (AWTOS) while delivering outstanding white-glove customer experience.
You will guide customers through product setup troubleshoot technical issues review property inspection data and ensure accuracy and compliance across all touchpoints. This is a dynamic and fast-paced position where technical aptitude and customer focus go hand-in-hand.
WHAT YOULL DO:
Property Review & Inspection
- Conduct digital quality assurance for self-home inspections: review photos validate accuracy and document anomalies.
- Perform guided home inspections virtually or over the phone walking customers step-by-step through the process.
- Provide clear constructive feedback to improve documentation workflows and inspection processes.
Customer Support & Technical Troubleshooting
- Assist homeowners and contractors with installation setup and usage of PryzmIQ and AWTOS.
- Walk users through connecting to WiFi mobile apps and sensors ensuring proper function and data transmission.
- Troubleshoot technical issues (connectivity alerts device pairing) and deliver easy-to-follow solutions.
- Collaborate with internal teams and escalate complex cases when necessary.
Customer Engagement
- Make proactive outreach calls to encourage product adoption and ensure customer satisfaction.
- Communicate professionally via phone email and text to address inquiries and follow up on inspections
- Deliver a white-glove customer experience by keeping interactions clear positive and supportive.
Documentation & Feedback
- Document calls findings and resolutions to support product improvement.
- Stay up to date on new products product enhancements new features and installation best practices.
WHAT WERE LOOKING FOR:
Education: High School Diploma or GED required; bachelors degree preferred.
Experience:
- Minimum 1 year of experience in a technical support call center help desk or field service environment.
- Experience troubleshooting mobile devices WiFi connectivity or IoT/smart home systems.
- Familiarity with property insurance processes or home inspection is a plus.
Skills:
- Excellent written and verbal communication skills.
- Strong problem-solving ability and technical aptitude.
- Ability to multitask and adapt in a fast-paced environment.
- High attention to detail and organizational skills.
Attributes:
- Customer-first mindset and ability to deliver empathetic high-quality service.
- A proactive self-driven approach to learning and continuous improvement.
- Flexibility to work varying shifts onsite to accommodate multiple time zones.
WHATS IN IT FOR YOU:
Dynamic Environment: On-site role with a collaborative results-driven culture.
Competitive Pay & Benefits: $21.64/hour medical dental vision 401k PTO and paid holidays.
Career Growth: Training mentorship and advancement opportunities into tech support product specialist or team lead roles.
Professional Development: Exposure to innovative technology and opportunities to contribute to product improvements.
Join Our Team & Make an Impact! At Orion180 we dont just meet expectations we exceed them. If youre ready to take your career to the next level and be part of a growing forward-thinking company apply today!
The office environment is fast-paced and collaborative. An employee must be willing and able to work their regularly assigned work schedule onsite and in times of need be able to work an extended schedule depending on company or departmental needs project requirements or customer demands. While performing general duties for this position the employee is regularly required to sit stand and/or walk around (including the use of stairs). Other demands include the ability to openly communicate with others by talking listening comprehending and reading; being able to lift light objects (<25 lbs); and using standard office equipment such as computers printers and addition there is an occasional need to bend twist or squat down to open/close cabinets and reach for files or other standard office-type objects.
Orion180 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.
Reasonable accommodations are available for qualified individuals with disabilities during the application process. Applicants who need accommodations may email to request assistance.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
At Orion180, we don’t just stand out for what we do, we shine because of how we do it. Our mission is to deliver an exceptional insurance experience through innovative technology, unparalleled customer service, and a comprehensive suite of products. Our vision is to be the premier glo ... View more
