Amazons advertising business is experiencing rapid growth creating unique challenges in managing high-volume advertising submissions while maintaining an exceptional customer experience and meeting advertiser demands. We believe thoughtfully executed advertising enhances customer experience while delivering positive ROI for our advertising partners.
In this role you will be responsible for deeply understanding the processes we maintain you will relentlessly seek out improvement opportunities and you will act as an advocate for our customers advertisers and our team. Your responsibilities will also include tracking analysis and reporting activities. A successful candidate enjoys investigating ambiguous and complex business processes has a track record of successfully leading large-scale operational improvement initiatives has strong analytical capabilities is an effective communicator has strong stakeholder management skills and will dive deep into the weeds of a problem to find solutions. You will work cross-functionally across the ads business working directly with Policy Sales Operations Product and others including senior leadership.
Key job responsibilities
Lead strategic initiatives to streamline ad policy operations improving efficiency while maintaining quality compliance and trust.
Partner with stakeholder teams to deep dive and root cause policy and moderation pain points designing and implementing scalable improvements.
Partner with Sales Product Operations and Policy teams to drive automation and tool improvements.
Leverage training and communication skills and resources to change partner team behaviors at scale.
Explore the use of AI tools (LLMs and Agents) to improve stakeholder understanding of policies and automate recurring processes.
Develop metrics frameworks and analytics to proactively find and address issues.
Manage stakeholder relationships across multiple teams and regions.
A day in the life
As a member of the Advertising Trusts Policy team youll work across Amazons business lines to shape customer experience and long-term strategy for Amazon Advertising. Our team combines extensive online advertising experience with expertise in customer experience solutions risk mitigation and brand integrity. We seek innovative customer-obsessed individuals who think deeply about complex challenges.
About the team
The Ad Policy team owns global ad policies across all Ad products and Amazon Publishers. This dynamic team is an integral part of how we support Amazon Advertising and as such has touch points across multiple areas of our business. We make a customer impact with every ad we serve and pride ourselves on doing so with a customer centric focus.
- 7 years of compliance audit or risk management experience
- 7 years of program or project Management experience
- Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
- Bachelors degree or equivalent
- Knowledge of Microsoft Office products and applications at an advanced level
- Experience in creating process improvements with automation and analysis or experience delivering results for large cross-functional initiatives/projects
- Superior verbal and written communication skills
- Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
- Masters degree or equivalent
- Experience managing analyzing and communicating results to senior leadership
- Experience in an online advertising role and have familiarity with advertising products and ad serving technologies
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit
for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at NY New York - 133300.00 - 185000.00 USD annually
USA VA Arlington - 121200.00 - 163900.00 USD annually