Specialist CX and UX Designer

Pretoria - South Africa

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities:

Shape design and guide customer and user experience strategies to solve complex problems by creating a seamless user experience.
Combine design thinking with technical skills to build intuitive user-centered products.
Create impactful user experiences.
Drive user satisfaction and engagement.
Collaborate on design with the engineering teams. And all relevant stakeholders.
Ensure that SARS services are structured according to the needs expectations and behaviors of both customers and employees.
Drive user research and innovation initiatives to create impactful user-focused experiences that contribute to business growth.
Translate consolidated feedback and insights into design solutions that enhance service delivery improve accessibility and encourage voluntary compliance.
Influencing cross-functional and cross-product policies service design efforts and digital transformation projects to deliver consistent intuitive and seamless experiences across all customer and employee interactions
Lead design and engineering teams.

Requirements

Qualifications & Experience required:

Bachelors or Advanced Diploma (NQF 7) in UX Design HCI Computer Science Public Administration or a related field.
8 years of experience in UX/UI or CX designs with at least 34 years ideally at operational specialist level working in the financial services public sector digital government or service design for regulated industries.
The ability to identify patterns or connections between situations that are not obviously related and to identify key or underlying issues in complex situation.
The ability to formulate new concepts based on information gathered.
Must have the ability to document information pertaining to information systems and or process and operational specifications.

Required Skills:

UX/UI Design CX Design Stakeholder engagement Governance Finance control

Key Responsibilities:Shape design and guide customer and user experience strategies to solve complex problems by creating a seamless user experience.Combine design thinking with technical skills to build intuitive user-centered products.Create impactful user experiences.Drive user satisfaction and e...