Knowledge Management Lead

ScalableOS

Job Location:

National Capital Region - Philippines

Monthly Salary: Not Disclosed

Experience Required: 5years

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

SUMMARY

The Knowledge Management Lead is responsible for establishing and maintaining operational documentation standards across the companys service portfolio. This role leads the development organization and governance of runbooks operational procedures and knowledge base documentation used by technical teams supporting the companys cloud infrastructure networking and security services.

The Knowledge Management Lead works closely with Service Delivery NOC SOC Engineering and Customer Success teams to document operational procedures and ensure consistent knowledge management across the organization. This role also provides guidance and oversight to the Runbook Specialist responsible for day-to-day documentation development.

JOB RESPONSIBILITIES

Runbook Development and Governance
Define the structure and standards for operational runbooks across the company.
Develop and maintain runbooks covering key operational workflows.
Ensure documentation reflects actual operational practices used by delivery teams.
Cross-team Collaboration
Work with technical teams including NOC SOC Engineering and Service Delivery Managers to gather operational knowledge.
Translate technical procedures into clear structured documentation.
Knowledge Base Management
Maintain a centralized knowledge base for operational documentation.
Ensure documentation is organized searchable and accessible to relevant teams.
Runbook Lifecycle Management
Establish version control and documentation review processes.
Ensure runbooks remain current as products and services evolve.
Quality and Standardization
Implement consistent documentation standards across product areas.
Review documentation prepared by the Runbook Specialist to ensure clarity and completeness.

QUALIFICATIONS

Bachelors degree in Information Technology Computer Science or a related field or equivalent experience.
Four to seven years of experience in IT operations technical documentation or managed services environments.
Experience documenting operational procedures SOPs or technical workflows.
Strong written communication and organizational skills.
Ability to work with technical teams to capture operational knowledge.
Experience working within managed services or cloud infrastructure environments.
Familiarity with ITIL service management concepts.
Experience maintaining knowledge bases or documentation systems.
Strong documentation and organizational skills.
Ability to translate technical processes into clear instructions.
Cross-functional collaboration skills.
Attention to detail.
A process improvement mindset.

JOB REQUIREMENTS

Should be willing to accept a long-term work-from-home arrangement.
Should be amenable to a permanent night shift schedule.

This is a remote position. SUMMARY The Knowledge Management Lead is responsible for establishing and maintaining operational documentation standards across the companys service portfolio. This role leads the development organization and governance of runbooks operational procedures and knowled...

This is a remote position.

SUMMARY

JOB RESPONSIBILITIES

Runbook Development and Governance
Define the structure and standards for operational runbooks across the company.
Develop and maintain runbooks covering key operational workflows.
Ensure documentation reflects actual operational practices used by delivery teams.
Cross-team Collaboration
Work with technical teams including NOC SOC Engineering and Service Delivery Managers to gather operational knowledge.
Translate technical procedures into clear structured documentation.
Knowledge Base Management
Maintain a centralized knowledge base for operational documentation.
Ensure documentation is organized searchable and accessible to relevant teams.
Runbook Lifecycle Management
Establish version control and documentation review processes.
Ensure runbooks remain current as products and services evolve.
Quality and Standardization
Implement consistent documentation standards across product areas.
Review documentation prepared by the Runbook Specialist to ensure clarity and completeness.

QUALIFICATIONS

Bachelors degree in Information Technology Computer Science or a related field or equivalent experience.
Four to seven years of experience in IT operations technical documentation or managed services environments.
Experience documenting operational procedures SOPs or technical workflows.
Strong written communication and organizational skills.
Ability to work with technical teams to capture operational knowledge.
Experience working within managed services or cloud infrastructure environments.
Familiarity with ITIL service management concepts.
Experience maintaining knowledge bases or documentation systems.
Strong documentation and organizational skills.
Ability to translate technical processes into clear instructions.
Cross-functional collaboration skills.
Attention to detail.
A process improvement mindset.