ServiceNow Engineer, Lead (IT Operations & Asset Management)

TCC Toyota Motor Credit Corporation Company

Job Location:

Plano, TX - USA

Monthly Salary: Not Disclosed

Posted on: 4 days ago

Vacancies: 1 Vacancy

Job Summary

Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the worlds most admired brands Toyota is growing and leading the future of mobility through innovative high-quality solutions designed to enhance lives and delight those we serve. Were looking for talented team members who want to Dream. Do. Grow. with us.

An important part of the Toyota family is Toyota Financial Services (TFS) the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity it is an essential part of this world-changing company- delivering on Toyotas vision to move people beyond whats possible. At TFS you will help create best-in-class customer experience in an innovative collaborative environment.

To save time applying Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position currently.

Who were looking for

The Toyota Financial Services Technology Operations Center is looking for a passionate and highly motivated ServiceNow Engineer (IT Operations & Asset Management).

Reporting to the National Manager of the TOC the person in this role will play a key role in the governance care and feeding and uplifting of our Configuration Management Database. You will work with multiple stakeholders and Engineering teams in maintaining an accurate and reliable CMDB that supports or technology needs.

What youll be doing

Serve as the SME or Lead administrator/developer for the ServiceNow platform with deep specialization in ITOM ITAM CMDB and CSDM.
Design build and maintain ServiceNow capabilities including Discovery Service Mapping HAM/SAM CMDB health and operational integrations.
Own the CMDB data model ensure alignment to CSDM and drive continuous improvement of data quality governance and lifecycle management.
Develop and maintain automation workflows integrations and custom applications within ServiceNow to support operational efficiency.
Partner with crossfunctional teams (Infra Network Security Operations Asset Vendor Mgmt.) to understand requirements and translate them into scalable technical solutions.
Act as a platform stewardpromoting best practices ensuring performance and guiding stakeholders on ServiceNow capabilities and roadmap.
Lead troubleshooting rootcause analysis and optimization activities across ITOM and ITAM processes.
Support platform upgrades release planning testing and governance activities.

What you bring

ServiceNow administration or development experience.
Deep expertise with IT Operations Management (ITOM) including Discovery Service Mapping MID Servers Event Mgmt. and CMDB integrations.
Experience with IT Asset Management (ITAM) including HAM SAM asset lifecycle workflows recon engines and licensing models.
Experience with CMDB architecture class modeling relationship management reconciliation and data governance.
Experience of the Common Service Data Model (CSDM) and practical experience structuring services accordingly.
Experience designing and implementing custom configurations integrations APIbased connections and automation solutions.
Experience of scripting and development skills: JavaScript Glide Flow Designer and platform automation tools.
Excellent communication skills and the ability to work directly with technical and business stakeholders.
A problem-solving mindset with the ability to drive continuous platform improvement.

Added bonus if you have

ServiceNow certifications (e.g. CSA CAD CIS-Discovery CIS-Service Mapping CIS-ITAM CMDB/CSDM certs).
Experience with AIOps Observability Event Management or cloud-native discovery.
Background in infrastructure networking cloud (AWS/Azure/GCP) or monitoring tools.
Experience leading a small team or mentoring junior admins/developers.
Familiarity with Agile/Scrum ITIL v4 or operational frameworks.

What well bring

During your interview process our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

A work environment built on teamwork flexibility and respect
Professional growth and development programs to help advance your career as well as tuition reimbursement
Team Member Vehicle Purchase Discount
Toyota Team Member Lease Vehicle Program (if applicable)
Comprehensive health care and wellness plans for your entire family
Toyota 401(k) Savings Plan featuring a company match as well as an annual retirement contribution from Toyota regardless of whether you contribute
Paid holidays and paid time off
Relocation assistance (if applicable)

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10 different Business Partnering Groups across 100 different North American chapter locations that support team members efforts to dream do and grow without questioning that they belong.

Applicants for our positions are considered without regard to race ethnicity national origin sex sexual orientation gender identity or expression age disability religion military or veteran status or any other characteristics protected by law.

Have a question need assistance with your application or do you require any special accommodations Please send an email to .

Required Experience:

OverviewWho we areCollaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the worlds most admired brands Toyota is growing and leading the future of mobility through innovative high-quality solutions designed to enhance live...