Customer Success Manager, Global Strategic Brands
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Job Location:
Phoenix, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About Us
Canary Technologies is changing the game for hotels with modern software powered by Canarys hospitality-specific AI platform.
Canary is utilized by 20000 hoteliers in 100 countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham Marriott IHG Four Seasons Rosewood and Best Western trust Canary to deliver results.
Canary was named a 2024 Deloitte Technology Fast 500 company a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work and is backed by top Silicon Valley investors like Y Combinator F-Prime Brighton Park Capital and Insight Partners.
Join us in shaping the future of hospitality!
About the Role
As a Customer Success Manager Global Strategic Brands you will serve as the strategic owner of Canarys largest and most complex enterprise hotel groups. You will quarterback across deployments expansions and adoption initiativesensuring that Canary delivers measurable value and becomes a long-term strategic partner to our enterprise customers.
You will collaborate closely with the Implementation Manager (responsible for deployment and integrations) and Enterprise Sales (responsible for expansion and new product revenue). Your role is to align these work streams to customer goals foster strong executive relationships and drive long-term account success.
Responsibilities
- Serve as the strategic owner of assigned global straetgic accounts maintaining long-term executive and operational relationships.
- Quarterback across work streams coordinating with the Implementation Manager (deployments) and Sales (expansions).
- Lead strategic account planning: develop success plans tied to brand-level outcomes and property-level adoption.
- Conduct regular executive business reviews providing insights surfacing risks and identifying opportunities for deeper partnership.
- Ensure smooth transitions from deployment to adoption by partnering with the Implementation Manager.
- Monitor product usage and adoption across large portfolios; intervene to mitigate risks and drive outcomes.
- Partner with Sales to uncover and execute expansion opportunities ensuring seamless customer experience through the sales cycle.
- Advocate for customer needs internally by partnering with Product Engineering and Support teams to influence roadmap and resolve escalations.
- Promote customer advocacy transforming satisfied brands into champions of Canary.
Qualifications
- BA/BS degree.
- 5 years in Enterprise Customer Success Account Management or Strategic Consultingpreferably in hospitality technology or SaaS.
- Proven ability to manage complex multi-stakeholder enterprise accounts.
- Strong executive communication skills with the ability to influence C-level stakeholders.
- Experience in strategic planning and account growth within global or multi-property enterprises.
- Collaborative mindset with proven ability to work cross-functionally with technical and commercial counterparts.
- Strong problem-solving skills and ability to manage competing priorities in fast-paced environments.
- Project Management Professional (PMP) certification or equivalent experience is a plus.
$161000 - $232000 a year
The On-Target Earnings Range for this role is $161000 - $232000. This OTE figure includes a competitive base salary and target variable compensation. Compensation is subject to standard withholding and applicable taxes. Actual compensation will be commensurate with the candidates skill level experience and specific work location. This role may also include the opportunity to earn a discretionary bonus and/or equity.
We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits:
Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off.
Self Improvement Club: We meet each month and share our personal goals for the individual is provided a budget towards any purchases that help us achieve these goals.
Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.
Travel Reimbursement: Team members are able to visit our offices across New York San Francisco or Dallas when they choose and are provided a travel stipend for doing so. Spend time working with the team in their office and use the rest of your time exploring a new city!
Personal Travel Reimbursement:If you stay at a hotel that Canary works with we provide a credit towards your stay.
Canary Technologies is an equal opportunity employer. We recruit employ train compensate and promote talent regardless of race religion ethnicity national origin citizenship gender gender identity sexual orientation age veteran status disability genetic information or any other protected characteristic.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
Key Skills
- Bidding
- Integration
- Christmas Temporary
- ABB
- Elevator Maintenance
- Application Engineering
About Company
Canary's award-winning hospitality software improves the guest experience, streamlines operations and boosts revenue. Trusted by 20,000+ hotels worldwide.
