Business Continuity Specialist

The Role

The Business Continuity role is a senior specialist role responsible for crisis coordination and strengthening business continuity governance. The role sits in the Operational Resilience & BCM function and reporting into the Senior Manager providing the authority experience and strategic capability required to meet rising regulatory and client expectations.

The successful candidate will be required to operate a 7am3pm shift which provides essential earlyday coverage to ensure rapid response improved crossregional coordination and stronger incident readiness during highrisk operational windows.

Key responsibilities

Crisis and Incident Leadership

• Lead and coordinate responses to major incidents across technology operations and critical thirdparty providers

• Conduct rapid impact assessments to inform senior decisionmaking and escalation

• Provide authoritative guidance judgement and control throughout live incidents

• Manage escalation paths decision forums and timecritical communications

• Strengthen recovery decisionmaking during earlyhours and highrisk periods

Command Control and Readiness

• Own crisis readiness artefacts including playbooks triggers escalation thresholds and earlyhours monitoring

• Drive continual improvements in incident preparedness response speed and coordination

• Act as a senior point of control during disruptions ensuring clarity of roles and actions

Governance and Assurance

• Lead business continuity and crisis governance to ensure consistency quality and regulatory alignment

• Own and approve BIA and BCPs annual review programme ensuring they are decisionuseful during incidents rather than purely compliancedriven

• Oversee BC and DR frameworks ensuring they support effective crisis response and recovery

PostIncident Recovery and Improvement

• Lead structured postincident reviews and rootcause analysis

• Define track and drive remediation actions to prevent repeat incidents

• Provide seniorlevel assurance on incident outcomes recovery effectiveness and residual risk

Stakeholder Engagement

• Represent the BCM and Operational Resilience function in crisis calls governance forums and readiness reviews

• Provide clear concise seniorlevel communications during and following incidents

• Strengthen alignment with the global BCM and crisis teams ensuring UK and Europe responses remain consistent with global framework

What it takes

• Proven experience leading or coordinating major incidents crises or complex service disruptions

• Strong ability to influence senior stakeholders and drive decisions under pressure

• Deep understanding of crisis management incident response and recovery frameworks

• Excellent written and verbal communication in timecritical situations

• High levels of judgement authority and situational awareness in fastmoving environments

Special Factors

• This role requires early-day operational coverage meaning you will work 7am3pm

• Vanguard is not offering visa sponsorship for this position

• This is a hybrid position and would require you to work in the office 3 days per week (Tuesday Wednesday & Thursday)

Why Vanguard

Vanguard is a different kind of investment company. It was founded in the United States in 1975 on a simple but revolutionary idea: that an investment company should manage its funds solely in the interests of its clients.

This is a philosophy that has helped millions of people around the world to achieve their goals with low-cost uncomplicated investments.

Its what we stand for: value to investors.

Inclusion Statement

Vanguards continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients crew (internally employees are referred to as crew) and communities is guided by one simple statement: Do the right thing.

We believe that a critical aspect of doing the right thing requires building diverse inclusive and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguards core purpose through our values.

When all crew members feel valued and included our ability to collaborate and innovate is amplified and we are united in delivering on Vanguards core purpose: to take a stand for all investors to treat them fairly and to give them the best chance for investment success.

Our commitment to equal employment opportunity

Vanguard is an equal opportunity employer. Vanguard is committed to providing all crew members a working environment that is free from discrimination prejudice and bias. Through this Equal Employment Opportunity (EEO) Policy Vanguard reaffirms its commitment to equal employment opportunity for all applicants and crew members without regard to race color national origin or ancestry religion gender sex sexual orientation gender identity or expression age disability marital status veteran or military addition Vanguard prohibits discrimination based on genetic information as well as any other characteristic protected by federal state or local law.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Vanguard. Please informif you need assistance completing this application or to otherwise participate in the application process.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members designed to capture the benefits of enhanced flexibility while enabling in-person learning collaboration and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.