Technical Customer Success Manager
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
ABOUT THIS ROLE
Before the lights go out before the big move is called... before the race is won
Theres data.
Theres technology.
Theres trust.
As a Technical Customer Success Manager atPACETEQ youll be the strategic partner to the worlds most demanding teams leagues and rights holders - ensuring they dont just use our software but master it depend on it and win with it.
Youll own the full customer lifecycle from onboarding to renewal running Quarterly Business Reviews (QBRs) driving product adoption orchestrating complex technical rollouts and turning insights from the field track and pitch into product evolution.
This isnt a support role. This is customer success at the sharp end - where every configuration counts every training session matters and every renewal reflects the value youve delivered.
Youre joining at a pivotal moment: as AI breaks into every level of sport and redefines the competitive edge. Your work will directly influence how teams perform how decisions are made and how organizations connect with their data.
If you thrive on building deep technical relationships love translating customer goals into measurable outcomes and want to work with the best teams across motorsport cycling athletics and beyond - this is your role.
Theres data.
Theres technology.
Theres trust.
As a Technical Customer Success Manager atPACETEQ youll be the strategic partner to the worlds most demanding teams leagues and rights holders - ensuring they dont just use our software but master it depend on it and win with it.
Youll own the full customer lifecycle from onboarding to renewal running Quarterly Business Reviews (QBRs) driving product adoption orchestrating complex technical rollouts and turning insights from the field track and pitch into product evolution.
This isnt a support role. This is customer success at the sharp end - where every configuration counts every training session matters and every renewal reflects the value youve delivered.
Youre joining at a pivotal moment: as AI breaks into every level of sport and redefines the competitive edge. Your work will directly influence how teams perform how decisions are made and how organizations connect with their data.
If you thrive on building deep technical relationships love translating customer goals into measurable outcomes and want to work with the best teams across motorsport cycling athletics and beyond - this is your role.
WHAT YOULL BE DOING
As the customer is at the center of everything we do this role sits within the Commercial department and reports to the VP Commercial while working in close collaboration with Customer Support Product Sales and Engineering teams.
- Own the Customer Journey - Lead end-to-end onboarding and implementation for new customers designing tailored training programs and success plans with clear KPIs and measurable ROI targets.
- Drive Product Adoption & Value Realization - Proactively monitor usage metrics run regular health checks and champion best practices to turn casual users into power users and advocates.
- Lead Quarterly Business Reviews (QBRs) - Plan and facilitate strategic QBRs with technical and commercial stakeholders to demonstrate ROI align on roadmap priorities and identify expansion opportunities.
- Orchestrate Complex Rollouts - Manage multi-phase deployments for large teams and organizations acting as the technical quarterback during critical windows to ensure zero downtime and seamless integration.
- Be the Voice of the Customer - Channel customer feedback and feature requests directly into the product roadmap participating in design and testing to ensure we solve real problems for real teams.
- Build Long-Term Partnerships - Own retention and renewals nurture expansion opportunities and serve as the trusted advisor to technical leaders and decision-makers.
WHAT YOU BRING
Technical Foundation
- 7-10years experiencein Customer Success Solutions Engineering Technical Account Management or Implementation Consulting - ideally in SaaS B2B or high-tech environments.
- Strong understanding of data platforms APIs cloud infrastructure andintegrationworkflows (youdontneed to code but you need to speak the language).
- Comfortable navigating complex technical environments and translating technical jargon into business outcomes.
- Customer Success Expertise - Proventrack recordof driving adoption retention and expansion in technical or enterprise B2B accounts with experience running QBRs success planning onboarding and acting on adoption metrics (usage dashboards health scores churn indicators NPS).
- Relationship Builder - Exceptional communication and presentation skills with high EQ and a consultative mindset - you listen first diagnose thoroughly and build trusted relationships on-site at events competitions and customer HQs (travel).
- Sports or High-Performance Environment Experience (preferred) - Background in professional sports motorsport or mission-critical technical operations is abig plus -yourecalm under pressure and thrive in time-critical high-stakes environments.
- Proactive & Strategic - High accountability and ownership with strong organizational skills an adaptable mindset and comfort with flexible hours and occasional weekend work during competition seasons and major events.
WHAT WE OFFER
AtPACETEQ performance starts with people. We reward talent celebrate collaboration and create space for you to do your best work while enjoying the journey.
Heres what you can expect:
Professional & Personal Development
Heres what you can expect:
Professional & Personal Development
- On-track and on-site events for personal and professional growth (yes youll work at competitions and behind the scenes with elite teams).
- The chance to shape the future of professional sports software used by the worlds best teams.
- Trainings certifications & access to cutting-edge AI and data technologies.
- Career growth tracks in Customer Success Leadership or Commercial Operations.
- Flexible working model: remote hybrid or on-site in Germany/UK
- No micromanagement full trust real accountability
- Setup support for your home office or remote gear
- We pay for your Deutschlandticket
- Subsidy for bike e-scooter or leasing model
- Contributions to yourbAV (betriebliche Altersvorsorge)
- Fruit Snacks and drinks stocked weekly (Leinefelde-Worbis HQ / Germany)
- Subsidized Gym and fitness studio
- Regular team events
- Fun high-trust atmosphere where people stay curious humble and brave
- We believe in long-term high performance not hire & fire
- Join us with a secure full-time permanent contract
- A future-proof role in a growing international sports tech company
- Competitive salary based on experience
- 30 days paid vacation bank holidays
READY TO JOIN THE FAST LANE APPLY NOW.
We will ask you to:
We value potential over perfection. If the role inspires you apply - even if you dont tick every box.
- Complete the questionnaire
- Send us your CV
- Send us your Cover Letter
We value potential over perfection. If the role inspires you apply - even if you dont tick every box.
About us
WELCOME TO PACETEQ WHERE EVERY SESSION COUNTS
Born from motorsport were now powering a new era of AI-led decision-making across professional sport. From Formula 1 to cycling and elite athletics our technology transforms raw data into intelligence - and gives world-class teams a competitive edge where it matters most.
OUR VISION
Our vision is to be the leading data and technology partner for professional sports.
OUR MISSION
Our mission is to transform data into competitive advantage.
OUR CORE VALUES What sets us apart.
At PACETEQ ourCore Values guide every decision and action.
Our core values are non-negotiable principles that drive high performance innovation and set us apart. If it doesnt align its a NO.
1. ACCELERATE IDEAS
We believe in the power of innovation to drive success.
We transform critical ideas into impactful solutions by challenging the status quo and pushing ourselves to improve continuously.
We focus on making a difference rather than reinventing the wheel.
2. EMBRACE CHALLENGES
We thrive outside our comfort zones and see challenges as opportunities for growth.
We take initiative lead by example and support one another in our development.
We reject harmful behavior complacency and fixed mindsets.
3. COMMIT TO WIN
We set clear goals take ownership and follow through with robust solutions.
We celebrate achievements and view mistakes as learning opportunities.
We live by our See it Say it Sort it (S3) principle addressing issues transparently rather than avoiding or internalizing them.
OUR CORE VALUES Our foundations.
Our permission to play values are the foundational behaviors and attitudes expected from every team member to ensure mutual respect collaboration and a strong team spirit.
1. TEAM FIRST
We win lose and grow together. Collaboration is at our core.
2. SELF-CARE PEAK PERFORMANCE
We manage our energy and well-being so we can consistently show up strong.
3. MUTUAL SUPPORT
We look out for each other and help everyone around us succeed.
4. BRAND REPRESENTATION
We wear PACETEQ with pride and represent our values on and off the track.
We dont chase the game.
We change the game.
We are PACETEQ.
Where every session counts.
Born from motorsport were now powering a new era of AI-led decision-making across professional sport. From Formula 1 to cycling and elite athletics our technology transforms raw data into intelligence - and gives world-class teams a competitive edge where it matters most.
OUR VISION
Our vision is to be the leading data and technology partner for professional sports.
OUR MISSION
Our mission is to transform data into competitive advantage.
OUR CORE VALUES What sets us apart.
At PACETEQ ourCore Values guide every decision and action.
Our core values are non-negotiable principles that drive high performance innovation and set us apart. If it doesnt align its a NO.
1. ACCELERATE IDEAS
We believe in the power of innovation to drive success.
We transform critical ideas into impactful solutions by challenging the status quo and pushing ourselves to improve continuously.
We focus on making a difference rather than reinventing the wheel.
2. EMBRACE CHALLENGES
We thrive outside our comfort zones and see challenges as opportunities for growth.
We take initiative lead by example and support one another in our development.
We reject harmful behavior complacency and fixed mindsets.
3. COMMIT TO WIN
We set clear goals take ownership and follow through with robust solutions.
We celebrate achievements and view mistakes as learning opportunities.
We live by our See it Say it Sort it (S3) principle addressing issues transparently rather than avoiding or internalizing them.
OUR CORE VALUES Our foundations.
Our permission to play values are the foundational behaviors and attitudes expected from every team member to ensure mutual respect collaboration and a strong team spirit.
1. TEAM FIRST
We win lose and grow together. Collaboration is at our core.
2. SELF-CARE PEAK PERFORMANCE
We manage our energy and well-being so we can consistently show up strong.
3. MUTUAL SUPPORT
We look out for each other and help everyone around us succeed.
4. BRAND REPRESENTATION
We wear PACETEQ with pride and represent our values on and off the track.
How we do anything is how we do everything.
We dont chase the game.
We change the game.
We are PACETEQ.
Where every session counts.
Required Experience:
Manager
Key Skills
- Mainframe
- ABAP
- Information Technology Sales
- Investment Management
- IT Service Desk
- Clinical
About Company
WELCOME TO PACETEQ – WHERE EVERY SESSION COUNTS We’re PACETEQ — pioneers at the edge of performance and innovation, and the biggest software company in international racing. Born from motorsport, we’re now powering a new era of AI-led decision-making across professional sport. From Fo ... View more
