Senior Digital Product Manager
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Job Location:
Secaucus, NJ - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
We Provide Solutions. Patients and Physicians rely on our diagnostic testing information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences and require sensitivity tact and a clear dedication to service. Its about providing clarity and hope.
The Senior Manager of Digital Product Management is the owner of all facets of their product and must be adept at working across all phases of product management . Entrepreneurial by nature this person is accustomed to taking ambiguous products and turning them into well run operations that create meaningful value both for the customer and the company. With a strong background as a Digital PM this person will both help to define the product management function and through their performance help elevate Quest to best in class. Willingness to roll up their sleeves and dive into the details while simultaneously able to craft stories for executive and customer presentation is a must.
Responsibilities
- Partner with the Business to confirm understanding of customer need align on scope manage a roadmap and related financials and regularly prioritize product development efforts.
- Regularly collect and analyze the Voice of the Customer industry trends disruptors and current competition.
- Ensure comprehensive competitive information on market penetration product capabilities and initiatives are maintained.
- Understand Quest clients by leading research stakeholder feedback customer feedback benchmarking and journey mapping to develop deep understanding of clients needs and inform client attraction engagement and retention.
- Translate overall vision into product roadmap and delivery; evangelize solutions to associated teams and partners
- Accountable for the results of the Digital products assigned; Assess long-term viability of product features aligned to expected business outcomes and benefits building opportunities to maintain or improve Quests competitive position.
- Provide input on business plans/initiatives/marketing programs to drive sales effectiveness operational efficiency and strategic congruence.
- Own end-to-end digital and data journeys; Work with the Design Team to inform User Experiences Wireframes prototypes customer journeys personas corresponding data journeys and content that bring the journeys and product strategies to life.
- Collaborates with business partners on the creation of business cases and serves as two-in-a-box with the Business Owner to manage the product digital and related data lifecycles / journeys.
- Accountable for the definition/refinement of the backlog of Epics and related Features to enable Agile ARTs to deliver prioritized business value.
- Proactively identify short- and long-term product/process improvement bring forward innovative ideas and opportunities as part of collaboration with the team leads and key business partner.
- Promote an environment that encourages collaboration initiative continuous improvement learning and the generation of innovative ideas and solutions.
- Manage existing solutions and data. Identify and manage solutions and related data within the domains of improving member satisfaction utilization management and risk arrangements.
Applies market leading tactics and reference account input to drive product growth at scale
Qualifications
Required Work Experience:
- 8 or more years of Product Management with progressive responsibilities.
- 5 or more years utilizing design thinking.
- 5 or more years of experience in Agile ways of working and related product management.
Preferred Work Experience:
- Scaled Agile (SAFe) Product Management
- Healthcare technology industry experience strongly preferred
Physical and Mental Requirements:
- Proven ability to create lasting relationships with internal and external stakeholders.
- Ability to understand a dynamic competitive landscape synthesize customer feedback and build and adapt a strategy that differentiates Quest in the market.
- Decisive and action-oriented yet collaborative.
- Ability to thrive in a fast-paced culture and continuously improving to find creative solutions.
- Impeccable integrity and high ethical standards.
- Demonstrated ability to lead complex businesses or product lines to growth through innovation and creativity.
- Self-starter highly motivated individual.
Knowledge:
- Knowledge of Customer Journey Management and Digital Product Management.
- Knowledge of relevant market trends with the ability to identify opportunities.
- Knowledge of creating backlogs epic hypothesis Lean Business case and creating value through effective prioritization.
Skills:
- Strong analytical skills.
- Deep technical proficiency.
- Strong verbal and written communication skills especially storytellingto diverse audiences.
- Strong collaboration skills.
- Experience with process optimization.
- Bachelors Degree Required
Required Experience:
Senior IC
Key Skills
- User Interface
- Competitive Analysis
- New Technologies
- Business developments
- Communication
- Content Management System
- Market Research
- Internet
- Youtube
- Digital Assets
- Digital strategy
- Social Channels
- Digital Forensics
- A/B Testing
- Analytics
About Company
Quest Diagnostics (NYSE: DGX) empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care mana ... View more
