Tier 2 Technical Care Associate (German speaker), Amazon Leo
Share
Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Amazon Leo is an initiative to increase global broadband access through a constellation of 3236 satellites in low Earth orbit (LEO). Its mission is to bring fast affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast affordable broadband to a wide range of customers including consumers businesses government agencies and other organizations operating in places without reliable connectivity.
At Amazon Leo our Technical Care Associates (TCA) deliver timely accurate and professional general and technical support to all Amazon Leo customers. The Amazon Leo Customer Support (CS) team is looking for driven individuals who are up to the challenge of solving customer issues while providing positive customer experience. TCA are technically savvy problem-solvers with a focus on customer account security. An ideal candidate would be an excellent listener handle change easily be a quick learner and critical thinker and be able to handle ambiguity. The position requires the ability to communicate professionally with maturity and self-confidence in German and English.
Shifts are assigned on a rotational basis and may include early mornings evenings overnights weekends and public holidays. You will be required to work all shift patterns.
This position may require access to export-controlled information (ECI) subject to EAR and ITAR. Final employment decision is contingent upon satisfactory completion of export control screenings and obtaining any necessary export licenses or approvals based on nationality citizenship and other factors considered by applicable export control regulations
Key job responsibilities
Receive and manage customer escalations from Tier 1 support delivering timely and effective resolutions across phone email and chat channels.
Offer detailed technical support with clear and professional communication
Collaborate with other customer support teams to resolve complex issues
Document steps and resolutions in a clear easy-to-follow format
Identify trends in customer issues and propose improvements to support processes
Help create knowledge base articles and team documentation
Stay current on new Amazon Leo products and features
A day in the life
As a Tier 2 TCA youll be at the heart of our global connectivity mission. Your day will be dynamic and purpose driven. Youll engage with customers troubleshoot intricate technical issues and collaborate with leadership and cross-functional teams to ensure seamless service delivery. Each interaction is an opportunity to make a tangible difference in someones ability to connect learn and grow.
About the team
Amazon Leo Global Operations is part of the Worldwide Consumer team. Our mission is to plan develop and execute strategies to launch and operate Amazon Leo services globally through multiple distribution channels. Our team fosters a collaborative environment where you will work with regional and local operations to develop business models partnerships and fixed service operations.
- High school diploma or equivalent
- Strong German and English language skills (C1)
- Experience working directly with end customers to resolve technical issues related to internet service network connectivity or end customer equipment.
- Understanding of internet technologies and ability to demonstrate knowledge by completing a required technical assessment
- Excellent communication skills and ability to convey insights from complex analyses to internal and end customers
- Ability to clearly document technical issues and associated solutions
- Availability to work flexible schedule/shift including weekends nights and/or holidays
- Proficiency with Windows and Microsoft Office applications
- Experience in direct to consumer or business ISP and/or Satellite technical support
- A drive to dig into the details of systems and processes to solve customer technical problems
- Ability to document technical customer issues in notes that are easily understood by other users
- Technical curiosity and enthusiasm for learning new technologies and helping customers succeed
- Proven success working in a fast-paced support environment
- Fluency in multiple languages is a plus
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
At Amazon Leo our Technical Care Associates (TCA) deliver timely accurate and professional general and technical support to all Amazon Leo customers. The Amazon Leo Customer Support (CS) team is looking for driven individuals who are up to the challenge of solving customer issues while providing positive customer experience. TCA are technically savvy problem-solvers with a focus on customer account security. An ideal candidate would be an excellent listener handle change easily be a quick learner and critical thinker and be able to handle ambiguity. The position requires the ability to communicate professionally with maturity and self-confidence in German and English.
Shifts are assigned on a rotational basis and may include early mornings evenings overnights weekends and public holidays. You will be required to work all shift patterns.
This position may require access to export-controlled information (ECI) subject to EAR and ITAR. Final employment decision is contingent upon satisfactory completion of export control screenings and obtaining any necessary export licenses or approvals based on nationality citizenship and other factors considered by applicable export control regulations
Key job responsibilities
Receive and manage customer escalations from Tier 1 support delivering timely and effective resolutions across phone email and chat channels.
Offer detailed technical support with clear and professional communication
Collaborate with other customer support teams to resolve complex issues
Document steps and resolutions in a clear easy-to-follow format
Identify trends in customer issues and propose improvements to support processes
Help create knowledge base articles and team documentation
Stay current on new Amazon Leo products and features
A day in the life
As a Tier 2 TCA youll be at the heart of our global connectivity mission. Your day will be dynamic and purpose driven. Youll engage with customers troubleshoot intricate technical issues and collaborate with leadership and cross-functional teams to ensure seamless service delivery. Each interaction is an opportunity to make a tangible difference in someones ability to connect learn and grow.
About the team
Amazon Leo Global Operations is part of the Worldwide Consumer team. Our mission is to plan develop and execute strategies to launch and operate Amazon Leo services globally through multiple distribution channels. Our team fosters a collaborative environment where you will work with regional and local operations to develop business models partnerships and fixed service operations.
- High school diploma or equivalent
- Strong German and English language skills (C1)
- Experience working directly with end customers to resolve technical issues related to internet service network connectivity or end customer equipment.
- Understanding of internet technologies and ability to demonstrate knowledge by completing a required technical assessment
- Excellent communication skills and ability to convey insights from complex analyses to internal and end customers
- Ability to clearly document technical issues and associated solutions
- Availability to work flexible schedule/shift including weekends nights and/or holidays
- Proficiency with Windows and Microsoft Office applications
- Experience in direct to consumer or business ISP and/or Satellite technical support
- A drive to dig into the details of systems and processes to solve customer technical problems
- Ability to document technical customer issues in notes that are easily understood by other users
- Technical curiosity and enthusiasm for learning new technologies and helping customers succeed
- Proven success working in a fast-paced support environment
- Fluency in multiple languages is a plus
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
IC
Key Skills
- JSP
- Lever
- Oracle EBS
- PaaS
- Service-Oriented Architecture
- Business requirements
- Jdbc
- XML
- Microservices
- Cloud Development
- ERP Systems
- Oracle
About Company
Free shipping on millions of items. Get the best of Shopping and Entertainment with Prime. Enjoy low prices and great deals on the largest selection of everyday essentials and other products, including fashion, home, beauty, electronics, Alexa Devices, sporting goods, toys, automotive ... View more
