Network Service Delivery Manager
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Description:
Founded in 1976 CGI is among the largest independent IT and business consulting services firms in the world. With 94000 consultants and professionals across the globe CGI delivers an end-to-end portfolio of capabilities from strategic IT and business consulting to systems integration managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at .
Role Overview
The Network Service Delivery Manager (SDM) is responsible for ensuring the effective delivery of network services to customers in line with agreed SLAs KPIs and contractual commitments. This role acts as the primary interface between the customer operations teams and vendors to ensure service stability continuous improvement and high customer satisfaction.
Your future duties and responsibilities:
Service Delivery & Operations
. Oversee end-to-end network service delivery (LAN WAN SD-WAN Wireless Firewall Cloud connectivity).
. Ensure SLA adherence and proactive incident problem and change management.
. Drive service reviews (weekly/monthly/quarterly) with customers.
. Monitor KPIs MTTR availability and performance metrics.
Customer & Stakeholder Management
. Serve as the primary escalation point for network-related issues.
. Build strong relationships with client stakeholders.
. Present service reports and improvement plans.
. Manage customer expectations and contractual commitments.
Incident & Problem Management
. Ensure timely resolution of P1/P2 incidents.
. Lead Root Cause Analysis (RCA) reviews.
. Implement corrective and preventive actions.
Financial & Commercial Management
. Track revenue margins and service costs.
. Support contract renewals and upsell opportunities.
. Manage vendor performance and cost optimization.
Governance & Compliance
. Ensure adherence to ITIL processes and security policies.
. Maintain audit readiness and documentation.
. Drive continuous service improvement initiatives.
Required Skills & Experience
. 812 years of experience in Network Operations / Service Delivery.
. Strong understanding of enterprise networking technologies.
. Experience managing large enterprise or multi-site environments.
. Knowledge of ITIL framework (ITIL certification preferred).
. Strong stakeholder management and communication skills.
. Experience working with global teams (24x7 operations).
. Ensure tickets assigned to the queue are accepted and worked on time
Key Competencies
. Leadership & team coordination
. Strong analytical and problem-solving skills
. Customer-focused mindset
. Risk management & escalation handling
. Financial acumen
Required qualifications to be successful in this role:
Bachelors degree in Computer Science or related field or higher with minimum 3 years of relevant experience.
Skills:
- English
- Network
- Network Administration
- Network Operations Control
- Network Security
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Required Experience:
Manager
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
The COMPANY is one of the few end-to-end consulting firms with the scale, reach, capabilities and commitment to meet clients’ enterprise digital transformation needs. Our 77,500 consultants and professionals work side-by-side with clients in 10 industries across more than 400 location ... View more
