Customer Service Specialist- Incident Response Team

• Unique Entry Point into A Specialist Field for those with Customer Service Skills
• Permanent opportunity
• Location Kent Street Sydney (WFH options available once training completed)
• Rotating roster

Whats the role

Youll be part of a frontline operational team that keeps workplaces running safely and smoothly. Acting as the first point of contact for security and property matters youll provide expert safety advice manage alarms and incoming requests via phone and email and coordinate access guard services frontofhouse enquiries and property issues. Youll assess prioritise and escalate matters to stakeholders and service providers to ensure continuity of operations.

Based in Sydney youll work day shifts across a rotating MondayFriday roster (7:00am8:00pm) with 8hour shifts and a rostered day off every fourweek cycle.

What do I need

• Excellent customer service skills and experience
• Active listening skills & the ability to extract relevant information
• Strong prioritisation and organisation skills with proven track record in working under pressure & in stressful situations
• An ability to effectively switch between multiple systems while helping impacted colleagues
• Please note: your flexibility will be required with a rotating shift roster as per above

Why join us

Were obsessed with becoming our customers #1 banking partner for life and were looking for people who are passionate about helping us achieve that return were committed to making Westpac the best place to work in the country. Here are just a few of the ways were already doing that:

• Special offers on banking products and discounts from top brands including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance and a variety of leave options including Culture Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives

Create your future today

To get started simply click on the APPLY or APPLY NOW button

Were all about creating a supportive and inclusive community. We welcome everyone no matter your age gender background or abilities. We also provide additional support to welcome our veterans Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process you can find out more informationand additional contact details by visiting the People with Disability and/or needing Accessibility Requirementspage on ourwebsite.