ATM Coordinator

About Brinks:

The Brinks Company (NYSE:BCO) is a leading global provider of cash and valuables management digital retail solutions and ATM managed services. Our customers include financial institutions retailers government agencies mints jewelers and other commercial operations. Our network of operations in 52 countries serves customers in more than 100 countries.

We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with diverse backgrounds ideas and perspectives. We build a sense of belonging so all employees feel respected safe and valued and we provide equal opportunity to participate and grow.

Job Description

Brinks U.S. a division of Brinks Incorporated is the premier provider of armored car transportation currency and coin processing ATM servicing and other value added services to financial institutions retailers and other commercial and government entities. The company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity for an ATM Coordinator.

Job Summary:
The ATM Coordinator is responsible for being the primary point of contact for major ATM customers. This position is responsible for coordinating the activities of various ATM field operations providing quality customer service and serving as a liaison for communication between customers and Brinks branches. This position functions in an armed environment. This position requires the enforcement of rules to protect the premises and property of Brinks and its customers and in armored vehicles in transit as well as the safety of persons on the premises of Brinks and its customers including armored vehicles.

Key Responsibilities:
Promptly respond to customer manufacturer and branch inquiries by phone fax and e-mail; communicate issues and provide field support toward resolution on all aspects including cash Mas-Hamilton locks balancing/settlement and problems encountered on site
Maintain the branchs ATM database and ensure that the branch has provisions to access emergency cash after regular business hours
Provide monthly account update reports to include current number of ATMs and servicing branches changes in account contacts and any current issues or projects and branch schedule performance
Investigate daily issues from reconciliation by calling branch to investigate missed/unscheduled replenishments amount loaded versus amount requested overages/shortages and claims investigation; provide resolution code to reconciliation
Maintain and distribute procedures to field personnel educate field personnel on customer requirements and processes coordinate and communicate with field personnel to ensure all operational changes are known
Cross train and perform other duties as assigned

JOB REQUIREMENTS

Minimum Qualifications:
Minimum 6 months of experience as a dispatcher
A valid drivers license
Satisfy all applicable Department of Transportation requirements
A valid firearms permit or ability to pass applicable firearms licensing requirements
A valid guard card or ability to obtain a guard card or any other required licenses
Be at least 21 years of age

Preferred Qualifications:
2 years of experience as a dispatcher
Light mechanical aptitude

Professional Skills:
Professional positive demeanor
Excellent customer service
Good math skills
Collaborative work style
Good ethics and integrity

If you have the background and integrity we require and are looking for a challenging opportunity we hope you will consider employment with Brinks U.S. We provide eligible employees medical dental vision and life insurance addition we offer profit sharing opportunities and a 401(k) program with company match. If you are interested and meet the requirements for this position please apply.

Brinks is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to age race color religion sex national origin disability status marital status protected veteran status sexual orientation gender identity genetic information or history or any other characteristic protected by law. Brinks is also committed to providing a drug free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.

Whats Next

Thank you for considering applying for a job at Brinks. To be considered for this position you must complete the entire application process which includes answering all prescreening questions and providing your eSignature.

Upon completion of the application process you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brinks. For more information about future career opportunities join our talent network like our Facebook page or Follow us on X.

Brinks is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status marital status protected veteran status sexual orientation gender identity genetic information or history or any other characteristic protected by law. Brinks is also committed to providing a drug-free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.