Rooms Controller Limelight Boulder

Position Summary
The Rooms Controller is responsible for managing the hotels primary telephone system while providing exceptional guest communication and operational support. This role handles incoming calls guest requests and internal communications while assisting with IRD (In-Room Dining) calls coordinating VIP arrivals and supporting billing preparation and reservations. The position ensures efficient call routing accurate information delivery and seamless coordination between guests and hotel departments. This position reports to the Front Office Manager.

The pay range for this position is $20.00 to $24.00 per hour; actual pay will be dependent on budget and experience.

Job Posting Deadline 
Applications for this position will be accepted until April 5 2026. 

Essential Job Functions / Key Job Responsibilities
    Answer and route all incoming calls efficiently professionally and in accordance with established telephone etiquette standards
    Handle guest requests including IRD calls service inquiries and departmental communication
    Coordinate and communicate VIP arrivals to appropriate departments to ensure proper preparation and service delivery
    Accept schedule and execute guest wake-up calls following established procedures
    Take clear and accurate guest messages and ensure prompt delivery via voicemail or written communication
    Maintain up-to-date knowledge of hotel services hours of operation amenities and key personnel
    Route calls to the Front Desk after the Reservations office closes for the day
    Record guest service requests for Engineering and Housekeeping and follow up to ensure completion
    Assist with reservations inquiries and support billing preparation and administrative tasks when needed
    Maintain updated emergency contact lists and departmental phone directories
    Respond to PBX console alarms and report telephone system maintenance issues
    Follow emergency procedures and notify designated departments in the event of fire alarms or other emergencies
    Other duties as assigned

Qualifications :

Education & Experience Requirements
    High school diploma or equivalent required; hospitality or communications degree preferred
    Previous experience in hotel PBX front office guest services or customer service environment preferred

Knowledge Skills & Abilities
    Strong telephone etiquette and professional communication skills
    Ability to multitask and manage a high volume of incoming calls
    Knowledge of hotel operations departments and guest service standards
    Experience using Hotel Management Systems (PMS/LMS) and call management systems
    Strong attention to detail when recording messages and guest requests
    Ability to coordinate communication between multiple hotel departments
    Problem-solving skills and ability to respond calmly in emergency situations
    Strong organizational and time management abilities
    Ability to maintain confidentiality with guest and hotel information
    Professional demeanor with a guest-focused service approach
    Ability to follow established procedures and operational guidelines
    Strong listening skills and clear verbal communication
    Ability to prioritize requests and manage competing tasks
    Basic administrative and reporting skills
    Ability to work flexible schedules including evenings weekends and holidays
 

Additional Information :

Work Environment & Physical Demands
    Ability to stand type and sit at desk/computer for most of the work shift executing repetitive movements
    No adverse or hazardous conditions
    Not required but preferred to be able to occasionally lift push or pull 25 lbs. individually or with assistance

Job Benefits 
This position is classified as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.  
   Health Dental and Vision Insurance Programs
   Flexible Spending Account Programs
   Life Insurance Programs
   Paid Time Off Programs
   Paid Leave Programs
   401(k) Savings Plan
   Employee Ski Pass and Dependent Ski Passes 
   Other company perks
 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One Aspen Snowmass Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process please contact Human Resources at .         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties responsibilities and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One inclusion equity and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience we embrace and celebrate the unique experiences perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected valued and empowered and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Companys benefits and other compensation visit One participates in E-Verify.

E-Verify & Right to Work Poster

Remote Work :

No

Employment Type :

Full-time