Thrive Apprenticeship – Business and Retail Banking

The role is being created to support the bank in providing a high level of service to our customers and providing support for our customer service team.

Adhere to processes and procedures  Appropriately support/contribute to the creation/maintenance of associated processes and procedures.

Customer support  dealing with customer enquiries in an efficient manner whilst building strong relationships with customers.

Continuous improvement  Liaising within your own team and with other teams in the Business to enhance and improve Customer Services consistency of approach and operational flexibility to provide a high level of service for our customers.

Awareness of Risk  Communicate and escalate potential issues/risks in a prompt and effective manner that limits/mitigates potential risks.

Adhere to Regulatory Processes  Ensure to adhere to all Legal Regulatory Compliance policies and procedures including all HR Requirements.

Representing Shawbrook Represent the Shawbrook brand in a professional and confidential manner.

Qualifications :

• National 5 or above in Maths and English are the only academic attainment entry requirement to join us on the programme.
• You must be aged 17 or over at start of the programme in September 2026 no longer in full-time education and eligible to work in the UK.
• Any experience or qualifications which reflect customer services would be desirable

Additional Information :

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity Adoption and Paternity policies from Day 1 of your employment
• Free access to Headspace a mindfulness & meditation digital health app
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns mental wellbeing and more general queries around family work housing and health
• Cycle to work scheme
• Discounts on gym membership
• Contributory pension scheme & death in service

Your Lifestyle - Its important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when youre enjoying your leisure time.

• Minimum of 27 days holiday per year
• Option to buy or sell holiday days through our flexi-holiday scheme
• Discounts on gym membership nationwide
• Access to discounts on a range of high street and online brands
• Community support and charitable giving

Your Contribution - Were focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done

Remote Work :

No

Employment Type :

Full-time