Technical Solution Analyst – Network & Infrastructure

São Paulo - Brazil

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Department:

Engineering

Job Summary

We are looking for a Technical Solution Analyst to transform fragmented technical information into a validated and structured baseline produce traceable decisions and deliver executive-ready outputs that guide the network consolidation roadmap while minimizing project risks

Working Hours / Collaboration

This role requires a minimum 5-hour daily overlap with EST (Eastern Standard Time) to support collaboration with global stakeholders

Responsibilities

Own and maintain the baseline across ITMS tools operational processes inventories dependencies and ownership.
Document current and target state for
- tooling landscape and integrations
- business processes across provisioning support change and operations
- dependency maps across platforms teams vendors and systems
- SOPs runbooks and rollback procedures
Identify process gaps duplication manual workarounds and tooling rationalization opportunities.
Support lifecycle management across tools and platforms including onboarding change refresh end of support and retirement planning.
Maintain RAID log decision log action tracker and requirements traceability.
Produce concise executive dashboards on progress blockers risks and next steps.
Structure operational cost drivers such as tooling support effort vendor dependencies and manual activities into analysis-ready formats.

Qualifications :

5 years as a Technical Solution Analyst Business Process Analyst or similar in IT telecom or managed services.
Strong experience documenting business processes tools workflows and dependencies.
Strong skills in Visio Excel PowerBI and PowerPoint.
Able to turn messy operational input into clear structured artifacts quickly.
Good understanding of IT operations and service management practices including change incident request and configuration management.

Nice to have

Experience in ITSM transformation tooling consolidation or operating model redesign.
Familiarity with Jira Service Management BMC or similar platforms.
Experience with lifecycle and end-of-support tracking.
Exposure to compliance audit and control documentation

Additional Information :

We offer

Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive pay and benefits: enjoy a comprehensive compensation and benefits package including health insurance language courses and a relocation program.
ForeverRemote work culture: make the most of the flexibility that comes with remote work.
Growth mindset: reap the benefits of a range of professional development opportunities including certification programs mentorship and talent investment programs internal mobility and internship opportunities.
Global impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming multicultural environment: be a part of a dynamic global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social sustainability values: join our sustainable business practices focused on five pillars including IT education community empowerment fair operating practices environmental sustainability and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race color religion sex national origin age disability veteran status sexual orientation gender identity or any other protected status under applicable law

Remote Work :

Yes

Employment Type :

Full-time

We are looking for a Technical Solution Analyst to transform fragmented technical information into a validated and structured baseline produce traceable decisions and deliver executive-ready outputs that guide the network consolidation roadmap while minimizing project risksWorking Hours / Collaborat...

Working Hours / Collaboration

This role requires a minimum 5-hour daily overlap with EST (Eastern Standard Time) to support collaboration with global stakeholders

Responsibilities

Own and maintain the baseline across ITMS tools operational processes inventories dependencies and ownership.
Document current and target state for
- tooling landscape and integrations
- business processes across provisioning support change and operations
- dependency maps across platforms teams vendors and systems
- SOPs runbooks and rollback procedures
Identify process gaps duplication manual workarounds and tooling rationalization opportunities.
Support lifecycle management across tools and platforms including onboarding change refresh end of support and retirement planning.
Maintain RAID log decision log action tracker and requirements traceability.
Produce concise executive dashboards on progress blockers risks and next steps.
Structure operational cost drivers such as tooling support effort vendor dependencies and manual activities into analysis-ready formats.

Qualifications :

5 years as a Technical Solution Analyst Business Process Analyst or similar in IT telecom or managed services.
Strong experience documenting business processes tools workflows and dependencies.
Strong skills in Visio Excel PowerBI and PowerPoint.
Able to turn messy operational input into clear structured artifacts quickly.
Good understanding of IT operations and service management practices including change incident request and configuration management.

Nice to have

Experience in ITSM transformation tooling consolidation or operating model redesign.
Familiarity with Jira Service Management BMC or similar platforms.
Experience with lifecycle and end-of-support tracking.
Exposure to compliance audit and control documentation

Additional Information :

We offer

Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive pay and benefits: enjoy a comprehensive compensation and benefits package including health insurance language courses and a relocation program.
ForeverRemote work culture: make the most of the flexibility that comes with remote work.
Growth mindset: reap the benefits of a range of professional development opportunities including certification programs mentorship and talent investment programs internal mobility and internship opportunities.
Global impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming multicultural environment: be a part of a dynamic global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social sustainability values: join our sustainable business practices focused on five pillars including IT education community empowerment fair operating practices environmental sustainability and gender equality.

Remote Work :

Yes

Employment Type :

Full-time

Key Skills

Installation Maintenance Repair
Quality Assurance
Active Directory
End user
Access Points
Deskside Support
Infrastructure Development
Project Management
Quality Control
Troubleshoot
User Accounts
Desktop
Setup
hardware
Technical Support

Apply Now

About Company

Miratech

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small player ... View more

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click