Business Analyst (CIAM & MFA)
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for a Business Analyst to join a high-priority program focused on enhancing verification and management of customer identities across service this role you will play a key role in ensuring customer data management practices remain secure and fully compliant with telecommunications industry regulations. Your initial focus will be on the successful rollout of Multi-Factor Authentication (MFA) within the Customer Relationship Management (CRM) system helping safeguard user access while maintaining a seamless experience. You will also be responsible for mapping customer interactions to ensure security solutions work effectively across channels.
Working at the intersection of customer service technology and compliance you will facilitate workshops and interviews to gather critical requirements and translate them into clear actionable plans. You will manage the lifecycle of these requirements by creating detailed user stories and acceptance criteria ensuring that every technical solution aligns with broader business goals. Beyond documentation you will play a proactive role in identifying potential risks related to data handling and supporting the testing phases to ensure identity management tools are robust and reliable.
Qualifications :
Proven experience as a Business Analyst specifically within the retail or telecommunications industries.
Hands-on experience with Customer Relationship Management (CRM) platforms.
Strong background in projects involving Multi-Factor Authentication (MFA) or general customer identity and secure access systems.
Expertise in analyzing As-Is and To-Be business processes across various service channels (web mobile app and contact centers).
Demonstrated ability to work within regulatory compliance frameworks and ensure business processes meet industry standards.
Proficiency in managing requirements user stories and project tasks using Agile management tools like JIRA.
Exceptional stakeholder engagement skills with the ability to build consensus among diverse teams and explain technical concepts to non-technical audiences.
A solid understanding of customer data privacy principles and risk management practices.
Additional Information :
Why join us:
NCS Australia is where you can feel at home nurturing your talents and skills as we make tomorrow together one day at a time. Our benefits include paid parental leave initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint industry and partner training programs special interest groups and an AI-driven learning platform. No matter where you are in your career we offer meaningful work and opportunities for growth.
NCS Australia is an equal-opportunity employer and we take pride in our commitment to valuing and supporting our people and the communities we are dedicated to attracting retaining and developing our people regardless of gender identity ethnicity sexual orientation disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans Aboriginal and/or Torres Strait Islander community.
At NCS Australia we are committed to supporting adjustments throughout the recruitment and selection process as well as during employment. We actively support and encourage people with disability to apply.
Agencies:
Weve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process no fee or payment will be given.
Work rights and background checks:
To be eligible for a position with us applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process including probity and police checks
Remote Work :
No
Employment Type :
Contract
Key Skills
- SQL
- Agile
- Business Analysis
- Visio
- Waterfall
- Business Process Modeling
- Requirements Gathering
- User Acceptance Testing
- Business requirements
- SDLC
- Systems Analysis
- Data Analysis Skills
About Company
At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together. ... View more
