Cloakroom Attendant, The Savoy Hotel

London - UK

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Cloakroom Attendant

Department: Housekeeping

Inspired and Supported by: Executive Housekeeper

Salary: 32437 (including service charge)

Your purpose will be: Responsible for the Hotels Cloakrooms from both ongoing service and cleanliness

You will be accountable for:

Requires good communication skills both verbal and written.

To show utmost courtesy to all guests and help wherever the need arises
To give guests directions as and when needed
To tag all bags and coats properly and hand over to the guest the corresponding number
To keep all bags out of sight and secure
To return any items to guest only when corresponding ticket is handed in
By end of shift to hand over all Lost and Found articles over to Security
If any ticket loss occurs to make sure with help of Security the matter is solved to full satisfaction of guest
If and when needed to arrange with Valet to supply customer with jacket and tie to comply with dress code
Act as Ambassador for hotel interacting with all guests and patrons in a positive and engaging manner at every opportunity.
To keep all wet areas (urinals toilets washbasins always floor ) spotlessly clean
To ensure constant supply of clean hand towels and other as required
To monitor and replace all paper requirements in a timely manner
To leave on display and refill agreed guest supplies
To maintain stock of additional items to be available upon request

To provide if and when needed shoeshine service
To hand out towels to patrons and assist in other reasonable hygiene needs (eg turning on taps) as required.
To cooperate fully with all other operating departments in the hotel.

Qualifications :

What you will need to do in this role

1-3 years experience working in the Hospitality Industry.
Outstanding communication skills both written & verbal.
Flexibility is required from Monday to Sunday shift patterns: 07:0015:30 16:3001:00 and additional shifts in between.
Good toilet cleaning skills ensuring high standards of hygiene and cleanliness.
A confident & dynamic speaker able to communicate and interact effectively with all levels of an organization.
Enthusiastic and positive personality with the ability to build trusting relationships with others.
Proven organizational skills works well on their own. Able to set and meet deadlines with quality results.
Applicable job-related skills as per Accountable Duties.

Please note that we believe in flexibility and multi-skilling and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Additional Information :

Whats in it for you

Competitive salary and benefits including pension and life assurance
31 days of holiday including public holidays (increase to 33 days after 5 years)
Cashback scheme for everyday wellbeing/healthcare expenses including Perkbox
Special rates for Savoy colleagues and their friends & family and discount across Accor hotels worldwide
Fantastic colleague rates in Fairmont and Raffles hotels worldwide that includes friends & family
Free stay at The Savoy after successful completion of probation
50% discount at our iconic American & Beaufort Bars
50% discount at our world-famous Afternoon Tea
50% discount at our spa and florist
50% discount at Gordon Ramsays River Restaurant and Savoy Grill
20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890
Laundry services & dry cleaning for uniformed and non-uniformed colleagues
Colleague gym facility and Virgin Active gym membership discount
Seasonal ticket loan for employees to cover the cost of travelling to and from the workplace via modes such as tram rail bus or others.
Annual optician reimbursements for eye tests and glasses
Colleague restaurant
Local F&B retail and gym discounts
Interfaith prayer room
Wellness room
Cycle to work scheme

Remote Work :

Employment Type :

Full-time

Job Title: Cloakroom Attendant Department: Housekeeping Inspired and Supported by: Executive Housekeeper Salary: 32437 (including service charge) Your purpose will be: Responsible for the Hotels Cloakrooms from both ongoing service and cleanliness You will be accountab...

Job Title: Cloakroom Attendant

Department: Housekeeping

Inspired and Supported by: Executive Housekeeper

Salary: 32437 (including service charge)

Your purpose will be: Responsible for the Hotels Cloakrooms from both ongoing service and cleanliness

You will be accountable for:

Requires good communication skills both verbal and written.

To show utmost courtesy to all guests and help wherever the need arises
To give guests directions as and when needed
To tag all bags and coats properly and hand over to the guest the corresponding number
To keep all bags out of sight and secure
To return any items to guest only when corresponding ticket is handed in
By end of shift to hand over all Lost and Found articles over to Security
If any ticket loss occurs to make sure with help of Security the matter is solved to full satisfaction of guest
If and when needed to arrange with Valet to supply customer with jacket and tie to comply with dress code
Act as Ambassador for hotel interacting with all guests and patrons in a positive and engaging manner at every opportunity.
To keep all wet areas (urinals toilets washbasins always floor ) spotlessly clean
To ensure constant supply of clean hand towels and other as required
To monitor and replace all paper requirements in a timely manner
To leave on display and refill agreed guest supplies
To maintain stock of additional items to be available upon request

To provide if and when needed shoeshine service
To hand out towels to patrons and assist in other reasonable hygiene needs (eg turning on taps) as required.
To cooperate fully with all other operating departments in the hotel.

Qualifications :

What you will need to do in this role

1-3 years experience working in the Hospitality Industry.
Outstanding communication skills both written & verbal.
Flexibility is required from Monday to Sunday shift patterns: 07:0015:30 16:3001:00 and additional shifts in between.
Good toilet cleaning skills ensuring high standards of hygiene and cleanliness.
A confident & dynamic speaker able to communicate and interact effectively with all levels of an organization.
Enthusiastic and positive personality with the ability to build trusting relationships with others.
Proven organizational skills works well on their own. Able to set and meet deadlines with quality results.
Applicable job-related skills as per Accountable Duties.

Please note that we believe in flexibility and multi-skilling and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Additional Information :

Whats in it for you

Competitive salary and benefits including pension and life assurance
31 days of holiday including public holidays (increase to 33 days after 5 years)
Cashback scheme for everyday wellbeing/healthcare expenses including Perkbox
Special rates for Savoy colleagues and their friends & family and discount across Accor hotels worldwide
Fantastic colleague rates in Fairmont and Raffles hotels worldwide that includes friends & family
Free stay at The Savoy after successful completion of probation
50% discount at our iconic American & Beaufort Bars
50% discount at our world-famous Afternoon Tea
50% discount at our spa and florist
50% discount at Gordon Ramsays River Restaurant and Savoy Grill
20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890
Laundry services & dry cleaning for uniformed and non-uniformed colleagues
Colleague gym facility and Virgin Active gym membership discount
Seasonal ticket loan for employees to cover the cost of travelling to and from the workplace via modes such as tram rail bus or others.
Annual optician reimbursements for eye tests and glasses
Colleague restaurant
Local F&B retail and gym discounts
Interfaith prayer room
Wellness room
Cycle to work scheme

Remote Work :

Employment Type :

Full-time

Key Skills

Customer Service
Hospital Experience
Hotel Experience
Taleo
Hospitality Experience
Basic Math
Laundry
Cleaning Experience
Computer Literacy
Guest Services
Cash Handling
Commercial Cleaning

Apply Now

About Company

AccorHotel

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more

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