Customer Tech-Veeva-Senior

Delhi - India

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.

About the Role

We are seeking a proactive and experienced Veeva PromoMats and Veeva CRM Subject Matter Expert (SME) to join our consulting team. This role will partner with Life Sciences clients to optimize commercial content management and CRM processes ensuring regulatory compliance operational efficiency and digital transformation success.

Key Responsibilities

Solution Design & Implementation

Support implementation and configuration of Veeva PromoMats and Veeva CRM systems.
Help document business requirements ensuring alignment with commercial objectives and compliance standards.
Oversee system setup testing validation and integration with downstream systems.

Client Advisory & Enablement

Act as a trusted advisor to client stakeholders on best practices for Veeva ecosystem usage.
Develop user guides SOPs and training materials; deliver workshops and onboarding sessions.

Compliance & Data Integrity

Ensure adherence to promotional compliance regulations (FDA EMA etc.).
Maintain accurate system records audit trails and support governance processes.

Continuous Improvement

Stay current with Veeva platform updates and industry trends; recommend enhancements.
Collaborate with cross-functional teams (Commercial Ops IT Data Management) to optimize workflows.

Qualifications

Bachelors degree in Life Sciences Information Technology or related field.
36 years of hands-on experience with Veeva PromoMats and Veeva CRM in pharma/biotech or consulting.
Strong understanding of commercial processes regulatory requirements and data management principles.
Experience with system integrations APIs and middleware tools.
Excellent communication stakeholder engagement and problem-solving skills.

Preferred Qualifications

Veeva certifications (Vault CRM) are highly desirable.
Familiarity with Approved Email Event Management Samples Management Consent Management Surveys Reports & Dashboards Veeva Align Veeva Engage.
Exposure to digital transformation initiatives and Agile delivery frameworks.
Knowledge of analytics and reporting for commercial effectiveness.

EY Building a better working world

EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets.

Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.

Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.