Customer Support Technician

Working at Infobip means being part of something truly global. With 75 offices across six continents were not just building technology were shaping how more than 80% of the world connects and communicates.

As employees we take pride in contributing to the worlds largest and only full-stack cloud communication platform. But its not just what we do its how we do it: with curiosity passion and a whole lot of collaboration.

We operate with an AI-first mindset embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If youre looking for meaningful work and challenges that grow you in a culture where people show up with purpose this is your opportunity.

Lets build whats next together.

Customer Support Technician works under the supervision of a mentor and senior team members to provide customer technical assistance and post-sales support. This role is primarily focused on learning by contributing to primary low revenue tier Customers and from time to time working with more impactful Customers from other segments under the supervision. Customer Support Technician communicates inside the department (peers mentor line manager) to successfully support the Customers with frequent communication towards other functions (Sales Customer Growth Customer Success or providers/MNOs) and through periodical (not often) inclusion into various projects outside of the department. They are learning to become empathetic technically skilled problem solvers with a curiosity for digging to the root of problems and offering solutions.

Provide Technical Customer Support

• Act as a technical resource by providing technical assistance and post-sales support to customers (mainly around CPaaS portfolio of products)
• Serve on the front lines by troubleshooting technical problems and resolving any kind of technical issues with desired quality and customer satisfaction standard

Ensure high-level of customer satisfaction

• Respond to customer queries in a timely and accurate way in line with service level agreements
• Identify customer needs and help customers use specific features and functionalities on Infobip Platform and Product portfolio

Contribute to internal improvement initiatives

• Create and update support related technical documentation customer details and know-how and share with all the teams and technical community

Focus on Continuous Development

• Gain knowledge and develop your skills through day-to-day assignments and assisting more senior team members
• Be fully versed on Infobip products platform and integrations

Diversity drives connection

Infobip is built on diverse backgrounds perspectives and talents. Were proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race gender age background or identity if you have the passion and skills to thrive theres a place for you here.

All qualified applicants will receive consideration for employment without regard to race color ancestry religion age sex sexual orientation gender gender identity national origin citizenship disability veteran status or any other part of ones identity.

Read more about our hiring process.