Manager, Ops Transformation Business Analyst Project Manager

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Manager/Senior Manager Ops Transformation Business Analyst/ Project Manager!
In this role this hybrid BA/PM role within Operations Transformation supports the delivery of high-impact strategic initiatives across back and middle office change risk and regulatory programmes. The role combines business analysis and project management requiring the ability to independently manage projects from inception to completion rapidly mobilise to deliver pieces of analysis and coordinate multiple senior stakeholders and operational staff. Recent and upcoming initiatives include large-scale migrations deployment of new products/tools or data analysis to support strategic transformation objectives.

Candidates will have proven experience in project management with solid business analysis skills and should be adept at forming and leveraging effective networks with project partners and across the Firm. Roles will include responsibilities for managing and executing project deliverables as well as directing elements of the change agenda in partnership with key stakeholder groups.

Responsibilities:
Conduct detailed business analysis and problem-solving to inform project direction.
* Analyse complex operational processes and present actionable recommendations.
Manage and deliver projects for Operations ensuring effective stakeholder engagement and timely delivery.
Lead and direct elements of the Operations change agenda in partnership with business units and key stakeholders.
Track progress throughout the project lifecycle escalating issues and ensuring delivery to deadlines.
Maintain documentation including plans requirements risk logs and audit materials.
- Represent the team in governance and working group forums to facilitate project progress.
Communicate effectively with stakeholders providing clear updates and resolving issues promptly.
Collaborate with Technology to design and implement solutions that meet business needs.
Support the adoption and deployment of transformation and automation tools.
Contribute to continuous improvement of project and change management practices.
Support other Operations Transformation initiatives as required including process optimisation and technology enablement.

Minimum Qualifications
Proven experience in business analysis and project/programme management within banking operations or financial services.
Demonstrable ability to rapidly mobilise and deliver complex projects.
Highly organised proactive and able to manage competing priorities independently.
Excellent communication and stakeholder management skills with the ability to present complex analysis and recommendations clearly.
Strong analytical skills with experience using data to inform decision-making and drive operational improvements.
Knowledge of transformation and automation tools commonly used in banking operations (e.g. process mapping workflow automation Al/ML analytics).
- Professional detail-oriented and able to work effectively in fast-paced ambiguous environments.
Experience supporting technology deployments and process change initiatives.

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws.
Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.