Product Analyst, Residential Lending

Reporting to the Head of Product Residential Lending the Product Analyst plays a critical role in supporting the delivery evolution and performance management of Manulife Banks Residential Lending products programs and strategic initiatives. This role partners closely with Product Managers and crossfunctional teams to bridge strategy and executionproviding strong analytical support business case development User Acceptance Testing (UAT) and executivelevel reporting.

This role is ideal for a highly analytical detailoriented professional who is comfortable working across data systems and stakeholders and who takes pride in producing highquality analysis models and presentations that support sound decisionmaking.

Position Responsibilities:

Business Analysis & Strategic Support

• Support the development of business cases including financial analysis assumptions benefits articulation and risk considerations

• Conduct business and data analysis to support product enhancements campaigns policy changes and strategic initiatives

• Gather document and validate business and user requirements ensuring alignment with product strategy and intended outcomes

• Prepare analysis and materials to support product governance leadership reviews and investment decisions

Reporting Insights & Executive Readouts

• Support the preparation of Monthly Business Reviews (MBRs) and Quarterly Business / Board Reviews ensuring materials are accurate insightful and executiveready

• Build and maintain userfriendly Excel models to analyze product performance financial impacts adoption trends and scenario outcomes

• Develop clear concise and visually compelling PowerPoint presentations that translate complex analysis into decisionready insights for senior leaders and executives

• Ensure reporting outputs are consistent with agreed definitions assumptions and governance standards

• Proactively identify trends risks and opportunities and surface insights to Product Managers and leadership

User Acceptance Testing (UAT) & Launch Support

• Support User Acceptance Testing (UAT) for product launches pricing changes campaigns and enhancements

• Develop UAT plans test cases and scenarios in partnership with Product Managers Technology Operations and business stakeholders

• Coordinate test execution defect tracking triage and resolution to ensure solutions meet business requirements

• Support launch readiness by validating business rules operational processes advisor impacts and downstream dependencies

Product Delivery & Ongoing Support

• Partner with Product Managers and crossfunctional teams (Technology Operations Digital Sales Marketing Risk and Finance) to support product delivery and change initiatives

• Assist with campaign execution product updates and postlaunch monitoring

• Maintain and update product documentation requirements and supporting materials

• Contribute to continuous improvement initiatives by identifying opportunities to simplify processes and improve advisor and customer experience

Stakeholder Collaboration

• Act as a key point of coordination across Product Technology and business teams during analysis testing and delivery phases

• Support strong communication and alignment by translating technical and business concepts into clear actionable outputs

• Ensure deliverables are completed on time and to a high quality standard

Required Qualifications:

• 35 years of experience in Product Analysis Business Analysis or Financial Services roles

• University degree in Business Engineering Marketing or a related field (MBA preferred or equivalent experience considered)

• Experience supporting product launches campaigns or change initiatives in a regulated environment

• Hands-on experience with User Acceptance Testing (UAT) including test planning execution and defect management

• Strong analytical skills with experience supporting business cases and financial analysis

• Advanced proficiency in Excel including building structured user friendly models and scenario analysis

• Strong PowerPoint skills with the ability to create clean visually appealing executive ready presentations

• Ability to synthesize complex data into clear insights and recommendations

• Strong communication organization and stakeholder management skills

• Comfortable working in a fast paced cross functional environment

Preferred Qualifications:

• Residential lending or mortgage experience preferred

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.