Polish E-Commerce Customer Specialist in Lisbon 1000 Euros Welcome Bonus

Oeiras - Portugal

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Grow Your Career in E-Commerce Customer Experience Lisbon

Are you passionate about helping customers solving problems and creating smooth online shopping journeys Join our team as a Customer Specialist and make a meaningful impact by supporting customers throughout their buying experience while delivering top-quality service.

Role Overview

As an E-Commerce Customer Specialist you will assist customers with inquiries related to online orders products payments deliveries and returns. Your work will help ensure a seamless and enjoyable shopping experience while upholding high customer service standards.

Key Responsibilities

Customer Support: Assist customers via phone chat or email with questions about orders products payments shipping and returns.
Order Guidance: Help customers navigate the purchasing process including placing orders tracking deliveries and providing post-purchase support.
Issue Resolution: Address customer concerns efficiently while maintaining a positive and professional approach.
Product Advice: Provide clear and accurate information on product features availability and promotions.
Case Management: Escalate complex issues when necessary and ensure proper follow-up until resolution.
Customer Experience: Deliver friendly empathetic service that builds trust and encourages customer loyalty.
Process Adherence: Follow company policies and service standards to ensure consistent high-quality support.

Qualifications

Language Skills: Proficiency in Polish (C1/C2) and English (B2)
Experience: 0-1 year of experience in content moderation or a related analytical role
Skills: Strong communication analytical mindset and client-support ability
Eligibility: EU citizenship or valid Portuguese residency

Why Join Us

Performance Bonuses: Your results matter and theyre rewarded
Transportation Allowance: We support your daily commute so getting to work is easier
Meal Allowance: Daily meal support to keep you energized
Fixed Shifts: Enjoy a stable schedule that helps you plan your life with clarity
Onsite in Lisbon: Work in one of Europes most vibrant capitals in a collaborative environment where you can grow your skills fast

If youre looking for a role where your digital marketing experience makes a real impact and where you can build your career in Lisbon this is for you.

Grow Your Career in E-Commerce Customer Experience Lisbon Are you passionate about helping customers solving problems and creating smooth online shopping journeys Join our team as a Customer Specialist and make a meaningful impact by supporting customers throughout their buying experience while del...