Manager Quality Assurance Communication Surveillance
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Job Location:
Quezon City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Somecareersshinebrighterthanothers.
Manager - Quality Assurance Communication Surveillance.
JobResponsibilities:
- Managing Assistant Managers (AMs) and monitoring operational quality performance i.e. duly completing the quality reviews meeting the service quality requirements minimizing cost of errors and ineffective processing.
- Support the GSC Head of Quality in producing MI acting as a backup and supporting the deployment of the Risk Compliance and Regulatory Compliance quality model effectively. resources effectively.
- Lead the delivery of appropriate refresher sessions to improve process and service quality automation & MI dashboard reporting calibration & coaching operational motivators and remedial action for their respective sites.
- To work as part of an independent function for the 1st line of defense with no conflict of interest and accuracy in submissions.
- Ensure employees adhere to the established operational risk controls in accordance with HSBC or regulatory standards and policies especially given the regulatory implications associated with Compliance Operations.
JobRequirements:
- Market domain or Global Markets environment and organization of similar scale. Knowledge of Surveillance function in a banking environment with exposure to capital markets products is desirable.
- Knowledge of various Global Market products like Equities Foreign Exchange fixed income Derivatives Over The Counter products such as swaps digital option rates trading and structured products etc.
- Proven ability to manage migrations of processes and exposure to diverse/multi-culture work environments with strong organization time management and prioritization skills.
- Excellent communication skills and presentation skills are mandatory as are good tact and diplomacy as the role requires relationship management with other individuals and teams within the HSBC Group.
- Proficiency in MS Office Suite; Excel macros. Knowledge of Visual Basics Automation and python would be an added advantage. Global Exposure and experience in multi-tasking.
What additional skills will be good to have
- Knowledge of Electronic-Surveillance Trade Surveillance and Audio Surveillance monitoring tools.
- Ability to clearly articulate business and regulatory implications of analysis and findings
- Knowledge of financial markets and in particular financial market regulation.
- Any compliance certification and experience in audit related work.
- Knowledge of regulatory norms around capital market.
CandidatewithlessrelevantexperienceorskillsmaybeofferedalowerGlobalCareerBandthanstatedabove.
Duetotheurgenthiringneedcandidateswithimmediaterighttoworklocallyandnorelocationneedwillbeprioritized.
YoullachievemorewhenyoujoinHSBC.
.
Required Experience:
Manager
Key Skills
- Quality Assurance
- FDA Regulations
- Food Industry
- Food Safety Experience
- ISO 9001
- Quality Systems
- Food Processing
- Quality Control
- Quality Management
- QA/QC
- Selenium
- HACCP
About Company
HSBC Holdings plc is a British multinational investment bank and financial services holding company. It was the 7th largest bank in the world by 2018, and the largest in Europe, with total assets of US$2.558 trillion.
