• Provide governance and operational oversight for ERP initiatives and related system integrations ensuring alignment with organizational priorities and operational readiness.
• Coordinate ERP implementation partners and system vendors to ensure work is delivered within approved scope sequencing and control requirements.
• Ensure financial system controls access structures and segregation of duties align with internal control expectations and operational needs.
• Maintain documentation of system workflows integration points and control dependencies across key enterprise systems.
• Support stabilization and governance of ERP and operational systems focusing on control alignment rather than large-scale technology redesign.

• Maintain and regularly update the organizations formal technology risk register ensuring visibility of technology risks and mitigation strategies.
• Establish vulnerability review cadence and track remediation activities across technology vendors and systems.
• Ensure identity governance practices are consistently applied including role-based access controls and multi-factor authentication enforcement.
• Validate endpoint protection monitoring coverage and security control alignment across the technology environment.
• Establish and document clear incident escalation and response procedures.
• Strengthen disaster recovery documentation and testing practices to support business continuity planning.

• Implement and maintain role-based access control frameworks across enterprise systems.
• Conduct periodic access reviews to ensure appropriate system permissions and segregation of duties.
• Strengthen internal control practices within financial and operational technology platforms.
• Maintain audit-ready documentation supporting system access controls and governance processes.
• Support external audit processes by providing documentation and responding to audit inquiries related to technology controls.

• Provide operational oversight for daily IT services delivered through the managed service provider model.
• Prioritize system issues impacting revenue-generating operations and critical business functions.
• Maintain an inventory of technology assets and oversee lifecycle tracking for hardware and infrastructure.
• Implement structured change management processes for system changes and technology updates.
• Provide monthly IT reporting to leadership covering operations risks vendor performance and budget alignment.

Governance Institutionalization and Transition Planning

• Document governance processes vendor operating models and technology oversight practices.
• Define system stewardship and accountability models across departments.
• Develop a prioritized two-to-three-year IT maturity roadmap aligned with organizational strategy.
• Prepare structured transition documentation and recommendations to support permanent technology leadership following the contract term.

• Contribute to inspiring and immersive experiences at the Park by engaging in Heritage Park initiatives that align with our mission and vision ensuring authenticity in our historical setting and stories.
• Actively support a positive work environment by creating an atmosphere of inclusion engagement belonging and fulfillment for employees and volunteers in line with Heritage Park values.
• Recognize all contributors to our community as integral to our success fostering a sense of community and collaboration.
• Demonstrate responsible stewardship of our people collections and financial assets by driving growth with innovation transparency and financial sustainability while embracing our historical assets and recognizing all contributors.
• Volunteers are a vital part of Heritage Parks success. Employees are expected to collaborate respectfully with volunteers and contribute to an environment where volunteers feel heard safe welcomed and supported recognizing the important role they play in delivering exceptional experiences for our community.

• A university degree in Information Technology Computer Science Information Systems Business Technology or a related field.
• Minimum seven (7) to ten (10) years of progressive experience in IT operations governance or technology leadership roles.
• Demonstrated experience operating within managed service provider (MSP) or vendor-supported technology environments.
• Proven experience strengthening IT governance operational controls and risk management processes.
• Experience supporting ERP platforms and financial systems governance.
• Experience reporting technology risks governance updates and operational performance to executive leadership.
• Strong understanding of IT general controls (ITGC) identity and access governance and technology risk management practices.
• Experience managing vendor relationships technology contracts and service performance expectations.
• Strong documentation organizational and process improvement skills with a governance-focused mindset.
• Excellent communication skills with the ability to collaborate effectively across departments and with external partners.
• Experience stabilizing or maturing technology functions within small-to-mid sized organizations would be considered an asset.
• Familiarity with Microsoft ecosystem platforms and cloud productivity environments would be considered an asset.
• All successful candidates (over the age of 18) will be required to complete a Police Information Check as a condition of employment. A criminal record will not automatically disqualify an applicant; any information disclosed will be assessed confidentially on a case-by-case basis in accordance with Alberta human rights legislation considering relevance to the role and our commitment to equitable and inclusive hiring practices.

• The standard hours for this position are 35 hours per week;
• The schedule will generally be five consecutive days per week (Monday to Friday); and
• Occasional holiday evening and weekend work may be required