Transportation Supervisor

Job Summary:

North End Teleservices is seeking a reliable and motivated Transportation Supervisor to oversee daily shuttle transportation operations to ensure safe reliable and efficient service for employees. This role provides direct leadership to shuttle drivers manages scheduling and routing ensures compliance with safety and operational standards and maintains oversight of fleet readiness and documentation.

The Transportation Supervisor is responsible for coordinating transportation logistics monitoring operational performance and addressing service issues in real time. While this role maintains the qualifications to operate company vehicles driving responsibilities are limited to backup coverage when necessary to maintain service continuity.

Key Responsibilities:

Team Leadership & Supervision

• Supervise and support a team of shuttle drivers providing daily leadership direction and operational guidance.
• Serve as the primary point of contact for shuttle drivers during shifts addressing questions concerns and operational challenges.
• Conduct regular driver check-ins coaching and performance feedback to maintain high service standards.
• Track driver attendance coverage needs and operational readiness.
• Assist with recruiting interviewing onboarding and training new shuttle drivers.
• Maintain first aide certifications for all drivers.

Routing Scheduling & Transportation Operations

• Develop and manage driver schedules and shuttle routes to ensure reliable and timely employee transportation.
• Monitor transportation operations throughout the day and adjust routes driver assignments and schedules as needed.
• Identify opportunities to improve route efficiency vehicle utilization and transportation reliability.
• Coordinate transportation logistics in alignment with workforce scheduling needs and shift changes.
• Respond to operational disruptions including driver call-offs delays weather conditions or emergency situations.
• Perform dispatch duties and maintain contact with drivers throughout their routes.

Safety & Compliance

• Ensure drivers follow company safety policies DOT guidelines and local traffic regulations.
• Review and verify completion of daily pre-trip and post-trip vehicle inspection forms.
• Ensure vehicles are operated safely and maintained according to company and regulatory standards.
• Escalate vehicle maintenance issues safety concerns or incidents to the Fleet or Operations Manager.
• Reinforce a culture of safe driving accountability and compliance across the transportation team.

Identify training plans for department and individuals along with performing monthly assessments.

• Maintain driver uniform and equipment compliance.
• Ensure compliance with rider agreements maintaining safety compliance inside and outside of the vehicle.

Fleet & Operational Coordination

• Monitor vehicle availability and ensure shuttles are clean fueled and ready for service.
• Coordinate with fleet management on vehicle maintenance schedules and repairs.
• Track mileage vehicle usage and operational logs to support fleet management efforts.
• Maintain clear communication with operations and leadership teams regarding transportation service performance.

Documentation & Reporting

• Maintain accurate records of driver schedules route assignments inspections incidents and vehicle usage.
• Track transportation performance metrics including attendance coverage route adherence safety and service reliability.
• Prepare reports and operational updates for leadership as required.
• Maintain organized documentation to support compliance operational planning and program oversight.
• Assist in DOT audit response preparation.

Backup Driving Support

• Maintain required qualifications to operate company shuttle vehicles.
• Provide driving coverage when necessary to support transportation operations and ensure uninterrupted service.

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Preferred Skills:

• Experience managing driver scheduling and transportation routes.
• Knowledge of fleet management systems or transportation scheduling software.
• Familiarity with DOT safety standards or transportation compliance requirements.

Key Qualifications:

• Minimum of 1 years of leadership or supervisory experience.
• Valid drivers license with a clean driving record.
• Current DOT Medical Card required.
• Ability to pass a background check in accordance with company requirements.
• Strong organizational problem-solving and scheduling skills.
• Ability to manage multiple priorities in a fast-paced transportation environment.
• Excellent communication and leadership abilities.
• High school diploma or equivalent.
• Minimum 3 years of transportation fleet or logistics experience.

DEI Competencies:

Diversity equity and inclusion as a leadership competency is a measure of

success within NET.

Cultural competence:

• Understand multiple frameworks values and norms.
• Demonstrates an ability to flex style when faced with myriad dimensions of culture to be effective across cultural contexts.
• Negotiation: Negotiates and facilitates cultural differences conflicts tensions or misunderstandings.
• Judgement: Can discern when to inquire advocate drive or resolve more decisively.
• Continuous learning: Commits to continuous learning / improvement in diversity inclusion and cultural competence.
• Corporate communications: Acknowledge and address possible unfavorable impact.
• Corporate Social Responsibility: Influences media and marketplace via communication and community outreach to competitively position the organization.
• Brand Management: Identifies partners and leverages relationships with key external diverse suppliers organizations and customers to: Enhance the supply chain Increase market share revenues and loyalty.
• External Market Knowledge: Understands and is current on global and local trends/ changes and how they inform and influence D&I.
• Supplier Diversity: Identifies partners and leverages relationships with key external diverse suppliers organizations and customers to: Enhance the supply chain Increase market share revenues and loyalty

Work Environment

• Leadership role supporting daily transportation operations.
• May require flexible scheduling including early mornings evenings or weekends depending on shuttle service needs.

Why Join Our Team

At North End Teleservices our transportation team plays an essential role in supporting employees and daily operations. As a Transportation Team Lead you will have the opportunity to lead a team of drivers while improving the efficiency and reliability of our employee shuttle services.

This role allows you to make a direct operational impact through route planning driver scheduling and transportation coordination while working in a collaborative environment focused on safety reliability and strong leadership.

North End Teleservices is an equal opportunity employer and is committed to diversity in its workforce. North End Teleservices recruits qualified applicants without regard to characteristics such as race color national origin religion gender gender identity sexual orientation disability veteran status age marital status citizenship status or any other status protected by law.

Required Experience:

Manager