I.T. Assistant

Location: NWA Campuses Fayetteville Springdale RogersDepartment: Information Technology Reports To:IT Director / Campus Tech LeadEmployment Type:Full-TimeCompensation: Starting at $21.00 per hour

Job Summary

We are seeking a reliable customer-focused and tech-savvy IT Assistant to join our technology team supporting our Northwest Arkansas (NWA) this role you will be the frontline support for our students faculty and staff with a primary focus on managing deploying and troubleshooting our fleet of campus Chromebooks. The ideal candidate is a problem-solver who thrives in an educational environment and is passionate about keeping our campus connected.

Key Responsibilities

• Chromebook Fleet Management: Prepare enroll and deploy new Chromebooks to students and staff using the Google Workspace Admin Console.

• Hardware & Software Troubleshooting: Diagnose and resolve Chromebook issues including Wi-Fi connectivity account login problems missing apps and OS updates.

• Device Repair & Maintenance: Perform basic hardware repairs on Chromebooks (e.g. replacing screens keyboards or batteries) and coordinate warranty repairs (RMAs) with vendors.

• Inventory Control: Track all devices using our asset management system. Manage the check-in and check-out process for loaner devices and ensure accurate inventory counts.

• Help Desk Support: Respond to Tier 1 support tickets walk-up requests and phone calls in a timely and professional manner.

• User Assistance: Educate students and staff on basic device usage digital citizenship and best practices for device care.

• End-of-Year Processing: Assist with the collection cleaning auditing and storage of Chromebooks at the end of the academic year or semester.

Qualifications & Skills

• Education/Experience: High school diploma or equivalent required. Previous IT help desk experience or coursework in an IT-related field is highly preferred.

• Technical Knowledge: Hands-on experience using and troubleshooting ChromeOS and the Google Workspace environment (Docs Drive Classroom etc.).

• Customer Service: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users patiently.

• Organization: Strong attention to detail especially regarding inventory tracking and ticket management.

• Certifications: CompTIA A or Google IT Support Professional Certificate is a plus but not required.

Physical Requirements

• Must be able to traverse various NWA campus buildings to provide on-site support.

• Ability to lift carry and move boxes of technical equipment (up to 40 lbs) such as carts or boxes of Chromebooks

Required Experience:

Junior IC