Senior Order Management Analyst

Join Axon and be a Force for Good.

At Axon were on a mission to Protect Life. Were explorers pursuing societys most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products we work better together. We connect with candor and care seeking out diverse perspectives from our customers communities and each other.

Life at Axon is fast-paced challenging and meaningful. Here youll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

As a Senior Order Management Analyst you will play a critical role in ensuring the accuracy efficiency and integrity of Axons order-to-cash operations. You will independently manage complex process of bookings workflows while partnering cross-functionally with Sales Finance Fulfillment Product and Customer Success teams to deliver an exceptional customer experience.

Location: UK (London or Daventry Office). Requires in-office 4 days a week (Tuesday-Friday) with Mondays optional remote.

Reports to: Director Order Management

What Youll Do

• Independently manage end-to-end order processing including order validation booking amendments system corrections and releases.
• Review and interpret contracts pricing structures and commercial terms to ensure accurate order entry and revenue integrity.
• Resolve complex order issues impacting bookings fulfillment invoicing or compliance.
• Partner with Sales Sales Operations Finance (AR) Warehouse and Product teams to remove blockers and drive timely fulfillment.
• Monitor backlog and backorders; proactively coordinate release activities and customer communication.
• Perform internal audits and quality checks to ensure compliance with revenue controls and operational standards.
• Drive continuous improvement initiatives including automation and workflow optimization.
• Deliver process training and mentor junior analysts to elevate team capability.
• Contribute to pipeline reviews and provide operational insight that supports revenue forecasting.

What You Bring

• 7 years of experience in Order Management Revenue Operations or Order-to-Cash environments.
• Proven ability to independently manage complex global transactions with minimal supervision.
• Strong understanding of revenue controls audit requirements and booking compliance.
• Advanced proficiency in ERP and CRM systems (e.g. Salesforce D365 SAP NetSuite or similar).
• Strong analytical skills and experience using reporting tools (Excel Sigma or similar platforms).
• Ability to influence cross-functional stakeholders and drive resolution in ambiguous situations.
• Continuous improvement mindset with experience implementing process enhancements or automation.
• Operates with minimal supervision and high autonomy
• Makes independent decisions impacting bookings revenue and customer satisfaction
• Serves as a subject matter expert within Order Management
• Influences department-level outcomes through expert contributions
• Plays a key role in mentoring and developing peers and junior team members

Work Location

This role is based out of our UK office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays with the flexibility to work remotely on Mondays unless there is an approved workplace accommodation. We believe that connection fuels innovation and our in-office culture is designed to foster meaningful teamwork mentorship and shared success.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical Dental Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Employee Resource Groups (ERGs)
• And yes we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work

Dont meet every single requirement Thats ok. At Axon we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If youre excited about this role and our mission to Protect Life but your experience doesnt align perfectly with every qualification listed here we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as nor should it be construed as exhaustive of all duties responsibilities skills efforts or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access deletion or exercise other CCPA rights ator via ourAxon Privacy Web Form. For more information please see the Your California Privacy Rights section of ourApplicant and Candidate Privacy Notice.

Axons mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axons impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental health and safety regulations policies and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice advances equity values diversity and fosters inclusion. Were committed to hiring the best talent regardless of race creed color ancestry religion sex (including pregnancy) national origin sexual orientation age citizenship status marital status disability gender identity genetic information veteran status or any other characteristic protected by applicable laws regulations and ordinances and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process please email Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.