Team Manager Clinic Operations (TELUS Health)

Description

Location: 600 de Maisonneuve Boulevard West Montreal H3A 3J2 - 100% in-person

Status: Permanent full-time (37.5 hours/week)

Schedule: Monday to Friday

Our team and what well accomplish together

Join a team thats dedicated to providing superior service along with effective and efficient patientcare. As team manager you will play a key role in employee supervision and engagement whileoptimizing processes to ensure remarkable service delivery. You will be responsible for theadministrative teams: reception medical office and coordination.

What youll do

You will lead a team committed to providing an exceptional patient experience while optimizing theefficacy of clinical operations. Your mission will be:

Customer experience and satisfaction

• Maintain and strengthen a patient-centred culture and high-end service
• Manage customer escalations and work with internal teams to resolve incidents quickly and effectively
• Ensure friendly and transparent communication with patients

Team management and engagement

• Directly supervise the reception group medical assistants and operations coordinators
• Recruit train and ensure professional development of employees
• Plan schedules and manage replacements based on needs and operational constraints
• Offer coaching and continuous recognition to promote engagement and staff retention

Optimizing processes and performance

• Supervise day-to-day operations and ensure that they run smoothly
• Integrate and standardize best management and service practices (customer satisfaction result renewals performance tracking metrics for the medical office wait times etc.)
• Ensure compliance with standards of quality and operational excellence
• Identify opportunities for continuous improvement and implement effective solutions
• Act as a game changer in the implementation of new technologies and processes

Collaboration and growth

• Work in synergy with managers of other clinics to share best practices and alignoperations
• Contributing to the organizations growth by supporting effective and engaging change management
• Stay attuned to industry trends and propose relevant innovations

Qualifications

What you bring

• College diploma in a relevant field (bachelors degree an asset)
• At least 7 years of experience in customer service
• 4 years of experience in managing operations and/or managing staff
• Bilingualism is essential (written and spoken)
• Good ability to work under pressure independence and resourcefulness ability to execute quickly
• Responsible and excellent planning abilities
• Ability to understand and analyze organizational performance reports
• Good familiarity with the Office suite (Google suite)

Advanced knowledge of English is required because you will on a regular basis interact in Englishwith external parties (clients suppliers candidates external partners etc.); interact in English withinternal parties (colleagues internal partners stakeholders etc.); and work with IT tools whoseinterface is only accessible in English as part of this positions main responsibilities given itsnational scope.

By applying to this role you understand and agree that your information will be shared with the TELUS Group of Companies Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.