Senior Product Manager, IN DEX
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Amazon India is seeking a Product Manager to own and drive delivery experience innovations as the India leader. This is a high-impact role with full ownership of initiatives that directly shape customer delivery experience and Amazon Indias delivery economics across millions of orders. You will define the product vision strategy and roadmap for India-specific delivery experience innovations and you will drive adoption of both developed and under-development products to extract maximum value partnering closely with partners across supply chain operations categories and engineering.
We are looking for a strong PM who can dive deep into promise systems delivery operations and customer experience write detailed PRFAQs/PRDs and deliver features in complex ambiguous environments. Proficiency with AI-powered tools for rapid experimentation is highly valued. The role offers significant visibility with IES DEX leadership and IN stores leadership.
What Makes This Role Unique
Direct responsibility for driving product adoption and value extraction across operations supply chain categories and technology teams
Opportunity to leverage AI tools to accelerate product development cycles and experimentation velocity
Opportunity to drive India-specific innovations in delivery communication and promise systems
Significant cross-functional impact requiring strong stakeholder engagement and change management
Direct influence on customer delivery experience for millions of Amazon India customers
High visibility with senior leadership across India business and WW DEX teams
Key job responsibilities
Drive adoption of developed and under-development products to extract maximum value through strategic stakeholder engagement across operations supply chain categories WW teams and technology
Leverage AI tools to accelerate experimentation cycles including rapid PRFAQ writing prototype development data analysis and hypothesis validation
Use AI-powered tools to quickly iterate product concepts create mockups analyze customer feedback and generate insights from operational data
Build and execute adoption strategies including training documentation stakeholder alignment and change management to ensure products deliver intended business impact
Drive India-specific innovations to improve delivery experience checkout experience and pricing/promotions strategy for millions of India customers.
Build deep understanding of promise systems and enable optimal ship option configurations to maximize utilization of available network capacity and capabilities
Define and track key performance indicators including delivery reliability metrics intercept rates revenue recovery customer satisfaction and product adoption rates
About the team
As part of Amazons India Delivery Experience (IN DEX) team we work on some of the most challenging customer experience problems in Indias complex delivery landscape. We partner with operations teams supply chain technology business teams and WW DEX to build innovative solutions that drive real impact on delivery reliability and customer satisfaction. With a focus on India-specific innovations we translate customer pain points into robust scalable products that deliver tangible value to customers and the Amazon India business.
- 7 years of product or program management product marketing business development or technology experience
- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders
- Experience in using statistical analysis to identify issues or opportunities for improvement
- Experience as a product manager or owner
- Experience leading and defining requirements and driving these across diverse organizations
- Proficiency with AI tools for rapid experimentation including PRFAQ writing prototyping data analysis and insight generation. Demonstrated ability to use AI-powered tools to accelerate product development cycles and increase experimentation velocity
- Ability to analyze large datasets; proficiency in SQL or equivalent
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
We are looking for a strong PM who can dive deep into promise systems delivery operations and customer experience write detailed PRFAQs/PRDs and deliver features in complex ambiguous environments. Proficiency with AI-powered tools for rapid experimentation is highly valued. The role offers significant visibility with IES DEX leadership and IN stores leadership.
What Makes This Role Unique
Direct responsibility for driving product adoption and value extraction across operations supply chain categories and technology teams
Opportunity to leverage AI tools to accelerate product development cycles and experimentation velocity
Opportunity to drive India-specific innovations in delivery communication and promise systems
Significant cross-functional impact requiring strong stakeholder engagement and change management
Direct influence on customer delivery experience for millions of Amazon India customers
High visibility with senior leadership across India business and WW DEX teams
Key job responsibilities
Drive adoption of developed and under-development products to extract maximum value through strategic stakeholder engagement across operations supply chain categories WW teams and technology
Leverage AI tools to accelerate experimentation cycles including rapid PRFAQ writing prototype development data analysis and hypothesis validation
Use AI-powered tools to quickly iterate product concepts create mockups analyze customer feedback and generate insights from operational data
Build and execute adoption strategies including training documentation stakeholder alignment and change management to ensure products deliver intended business impact
Drive India-specific innovations to improve delivery experience checkout experience and pricing/promotions strategy for millions of India customers.
Build deep understanding of promise systems and enable optimal ship option configurations to maximize utilization of available network capacity and capabilities
Define and track key performance indicators including delivery reliability metrics intercept rates revenue recovery customer satisfaction and product adoption rates
About the team
As part of Amazons India Delivery Experience (IN DEX) team we work on some of the most challenging customer experience problems in Indias complex delivery landscape. We partner with operations teams supply chain technology business teams and WW DEX to build innovative solutions that drive real impact on delivery reliability and customer satisfaction. With a focus on India-specific innovations we translate customer pain points into robust scalable products that deliver tangible value to customers and the Amazon India business.
- 7 years of product or program management product marketing business development or technology experience
- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders
- Experience in using statistical analysis to identify issues or opportunities for improvement
- Experience as a product manager or owner
- Experience leading and defining requirements and driving these across diverse organizations
- Proficiency with AI tools for rapid experimentation including PRFAQ writing prototyping data analysis and insight generation. Demonstrated ability to use AI-powered tools to accelerate product development cycles and increase experimentation velocity
- Ability to analyze large datasets; proficiency in SQL or equivalent
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Senior IC
Key Skills
About Company
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