Handle inbound calls and digital interactions (email back-office tasks) with professionalism and empathy.
Assist customers with package pickup and delivery requests shipment tracking claims processing billing inquiries and account setup.
Provide technical support for logistics systems and respond to general service questions.
Resolve customer complaints and escalate complex issues following documented procedures.
Maintain high levels of ownership efficiency and customer satisfaction in every interaction.
Receive ongoing training to stay up-to-date with procedures tools and service standards.
Excellent Italian language skills (spoken and written).
Very good English language skills.
Strong communication and problem-solving skills.
Familiarity with digital tools and multitasking across systems.
Previous experience in customer service or logistics support is a plus.
Relocation support: Flights accommodation & housing assistanceall at no cost to you
Competitive monthly salary (14 salaries per year)
Health care benefits and numerous other discounts
Full training by certified instructors
Professional growth & development opportunities
Special events as well as community & social responsibility initiatives
Free online Greek language courses
State of the art premises providing a great working environment with relaxing break areas
Work for a Great Place to WorkCertified Company that fosters diversity
We connect talented professionals with international job opportunities. Our team provides expert support in job search, visa processes, accommodation, and relocation to ensure a smooth transition abroad. Our mission is to help candidates succeed globally.