Senior DevOps Engineer
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
ABOUT US:
Founded in 2020 Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data easy to customize and monitor always available and ready to take action. Power better support sales and operations with way less effort. Our founders Alex Levin and Rebecca Greene helped build Angi (Angies List HomeAdvisor and Handy) to over $1.5Bin revenue.
Based in Manhattan were building an in-person culture of entrepreneurs who want to win and build something meaningful. Were backed by top investors including Founder Collective Homebrew and Emergence Capital.
Come join us as we create a category-defining company and follow Regals company page on LinkedIn to stay up-to-date on our journey and current job openings!
Were moving fast and the numbers speak for themselves:
- Partnered with enterprise brands like Google AAA Ro Coursera
- Raised $82M (top tier investors including Emergence & Homebrew)
- Completed 250MM calls
- Driven $7B revenue for customers
- Scaled to $## ARR
- Built amazing NYC (Midtown) in office culture
ABOUT THE ROLE:
We are looking for a Senior DevOps / Platform Engineer to design and operate the internal platform that enables engineers to ship quickly safely and reliably.
This role goes beyond infrastructure management; you will build systems that make deployment observability scaling and incident response increasingly automated and self-service for product teams.
A key part of this role is supporting our AI-native engineering strategy: enabling the tools environments and workflows that allow our engineers to work effectively with AI coding assistants and agentic workflows at scale.
OUR STACK:
- Cloud: AWS
- Compute: ECS Fargate Lambda Event-Driven Services
- Infrastructure as Code: Terraform
- Languages: Python TypeScript Bash
- Datastores: Aurora Postgres DynamoDB Redis (Elasticache) OpenSearch
- Streaming & Queues: Kinesis SQS BullMQ
- CI/CD: GitHub Actions (Enterprise)
- Observability: Datadog AWS CloudWatch
- Architecture: Containerized APIs Serverless Processing Distributed Systems
- AI Infrastructure: SageMaker and/or self-hosted model serving systems
WHAT YOULL WORK ON:
You will help build and operate Regals voice agent platform across containerized services event-driven systems and AI workloads running at production scale.
- Designing and maintaining Infrastructure as Code using Terraform to provision and manage AWS infrastructure.
- Building and evolving internal developer platforms (IDPs) that establish a golden path. These are opinionated self-service workflows for deployment environment provisioning and operational tooling so engineers spend less time on undifferentiated infrastructure decisions.
- Supporting self-serve developer environments that enable engineers and AI agents to iterate quickly and independently.
- Enabling and scaling AI-assisted engineering operations including access management adoption visibility and developer productivity measurement across the teams AI tooling.
- Improving system reliability scalability and performance across distributed services and real-time workloads.
- Optimizing CI/CD systems to reduce deployment friction and accelerate engineering feedback loops.
- Operating production systems with strong ownership of uptime incident response and recovery automation.
- Partnering with engineering teams to improve service architecture resiliency and operational maturity.
- Improving cost efficiency and infrastructure utilization across AWS and other infrastructure.
- Supporting secure and compliant cloud infrastructure aligned with SOC2 and enterprise security practices.
- Participating in on-call rotations.
ABOUT YOU:
- 5 years of experience in DevOps Platform Engineering or Cloud Infrastructure roles.
- Deep experience operating production workloads on AWS.
- Strong hands-on experience with Terraform or comparable IaC tooling.
- Experience running containerized and serverless systems at scale.
- Strong understanding of distributed systems reliability and failure modes.
- Experience building CI/CD pipelines and developer automation tooling.
- Experience with observability platforms such as Datadog Prometheus or OpenTelemetry.
- Familiarity with incident response on-call operations and production debugging.
- Working knowledge of networking IAM and cloud security best practices.
- Comfortable collaborating across engineering teams and influencing technical direction.
NICE TO HAVE:
- Experience building or operating Internal Developer Platforms (IDPs) with golden path tooling.
- Experience building or managing self-serve developer environments at scale.
- Exposure to AI coding tools (e.g. code assistants agentic coding workflows) and the infrastructure required to support them.
- Experience supporting AI/ML or real-time workloads.
- Cost optimization and cloud efficiency initiatives.
- Exposure to compliance frameworks (SOC2 HIPAA PCI).
BENEFITS/PERKS:
- We care about your health!
- Medical Dental and Vision plans - 80% covered by the company
- Flexible PTO & 11 paid holidays/year
- We care about future you!
- 401k Plan
- Paid parental leave
- Pre-tax commuter benefits
- We care about connection!
- In-office breakfast and snacks daily
- Happy hours team outings & annual off-sites
- Complete laptop workstation
- & more to come!
$160000 - $190000 a year
The reasonably estimated base salary for this role is provided as a range within this job description. All offers include a competitive equity package and some offers may additionally include a variable compensation component. Actual compensation is determined on an individualized basis taking into consideration factors such as the candidates skills location qualifications experience and relevant education or addition Regal offers a comprehensive set of employee benefits which are listed above. Details about the compensation package will be finalized at the time of offer.
POSITION LOCATION & OFFICE DETAILS:
This position is only available in New York City (HQ- Midtown). Hybrid roles are required in office T/W/TH and office optional M/F.
*If you think youre missing relevant experience but youre hungry and a fast learner (and can prove it) we want to hear from you!
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Senior IC
Key Skills
- APIs
- C/C++
- Computer Graphics
- Go
- React
- Redux
- Node.js
- AWS
- Library Services
- Assembly
- GraphQL
- High Voltage
About Company
Regal is a new approach to outbound cloud contact center software. Turn your untapped customer data into real-time outbound campaigns that drive 25% more revenue — immediately.
