Manager, Client Partnerships (U.K.)
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Job Summary
About Wunderkind:
Wunderkind isa performance marketing solution that uses AI and data to help brands acquire and retain customers through one-to-one personalized messages across websites email text and ads guaranteeing a lift in revenue. Founded in 2010 Our goal is to scale a brands ability to create and grow customer relationships through websites email text and believe individuals should have the freedom to choose the kind of internet they want. An internet that fosters genuine relationships with brands. An internet that treats humans like real people instead of web also believe in empowering brands to treat their customers as individuals satisfying their unique needs with tailored experiences and thoughtful communication. By expertly personalizing automating and scaling beautiful one-to-one experiences Wunderkind helps brands acquire new customers at scale and keep them loyal for life.
About the Role:
Our Client Partnerships team build manage and grow client relationships and uncover new business opportunities taking a consultative business development approach to the client lifecycle. Theyre responsible for managing upsell and renewal targets in addition to broadening and closing new business with existing client relationships.
As a Client Partnerships Manager you will be a Wunderkind product expert customer success pro and business development consultant all in one. Youll build trust negotiate terms adapt to change and promote new opportunities for our clients to increase their revenue whilst partnering with Wunderkinds best in class Customer Success team to deliver key objectives and proactively accelerate business opportunities.
Were looking for a Client Partnerships Manager who has solid experience working in a quota-carrying client facing role preferably at an enterprise SaaS or marketing technology company. Youll be driven by directly impacting the digital marketing strategy of some of the top brands in the world and having a lot of fun whilst doing so! If you love the fast-paced environment of a startup digital marketing and working closely with clients then this is a fantastic opportunity to join our growing Client Partnerships team in London.
Job Responsibilities:
- Consult with c-suite contacts throughout Wunderkinds client base to understand their business objectives then working with CS to translate them into actionable digital strategies
- Identify opportunities to drive revenue growth with our existing clients through renewals upsells and expansion
- Communicate how Wunderkinds platform and products solve conversion issues highlight both our value add and why we are the best in class
- Represent Wunderkind in high level negotiations with key decision makers of high revenue businesses
- Maintain the business relationship with the client and partner with our customer success team in delivering performance and driving revenue
Required Qualifications:
- At least 3 years of experience in business development or customer success (account management with an upsell quota) within a SaaS organisation
- Track record of successfully impacting and progressing business growth
- Comfortable strategizing and consulting with C-Level execs at Fortune 2000 companies
- Empathetic and persuasive; a strong mix of emotional intelligence and business savvy
- Ability to tackle projects with little direct input or oversight; work with uncertainty and manage through many priorities and opportunities at once
On the fence Apply anyway! We know that imposter syndrome can get in the way of meeting incredible candidates and dont want it to get in the way of meeting you!
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Wunderkind is a global performance marketing solution that helps brands acquire new customers at scale and keep them loyal for life. Unlock a new revenue channel today.
