Manager, Vendor Chargebacks

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Inviting applications for the role of Manager Vendor Chargebacks
In this role as the Manager Vendor Chargeback Operations you will play a crucial role in overseeing and optimizing the Vendor Charge back execution processes Manager is responsible for end-to-end to end management of retailer/vendor chargebacks and deductions from identification and validation to dispute settlement and root c cause remediation. The analyst partners with Finance Customer Operations Supply Chain and DC Operations to reduce revenue leakage accelerate recovery and strengthen retailer compliance using SAP and Manhattan (WM/TLM) data.

Also We are looking for experience in a detail-oriented Overages Shortages and Damages (OS&D) . This role is a unique hybrid sitting at the intersection of supply chain operations and accounts payable. You will be responsible for ensuring data integrity streamlining invoicing processes and providing the analytical backbone for our vendor management and logistics operations.
In this role you will investigate discrepancies between billed and received amounts and work closely with internal business units and key vendor partners to resolve distribution center receiving and invoice variances. You will collaborate with Merchants Finance Logistics and DC/Club Operations to gather and interpret relevant data identify root causes and recommend effective solutions. Additionally you will provide payment recommendations document and summarize findings and communicate updates and resolutions through clear summary reports and correspondence.
Chargebacks typically arise from compliance issues (e.g. labeling routing) missed delivery windows shortages/overages etc.

Responsibilities
Chargeback Execution :
The Vendor Chargeback Execution Conduct vendor performance reviews.
oChargeback Intake & Validation: Monitor incoming deductions/chargebacks from retailer portals remittances. Validate claims against PO/Invoice BOL/Proof of Delivery leveraging SAP records and Manhattan WM shipment history.
oDispute & Resolution Management: Provide updates and resolutions through summary reports and correspondence.
oRoot Cause & Compliance Improvement: Investigates problems finds root causes and develop solutions.
oPartners with Merchants Finance Logistics and DC/Club Operations to gather and interpret relevant data.
&D Analysis:
oData Extraction & Analysis: Use SAP ECC to extract large datasets related to procurement logistics and vendor performance. Transform this data into meaningful reports.
oInventory & Order Oversight: Leverage Manhattan ERP to monitor inventory flow warehouse performance and order accuracy.
oFinancial Integrity: Support the Accounts Payable (AP) process by performing invoice reconciliations and investigating discrepancies between purchase orders receipts and billing.
oProcess Improvement: Identify bottlenecks in the supply chain or invoicing lifecycle and propose data-driven solutions.
oDashboarding: Maintain and update operational dashboards to track Key Performance Indicators (KPIs) such as carrier check in/out time and invoice accuracy.
oCollaborate with BJs internal business units and key vendor partners to investigate dc receiving/invoice variances identify root cause and recommend solutions
oPartner with Merchants Finance Logistics and DC/Club Operations to gather and interpret relevant data
Qualifications we seek in you!
Minimum Qualifications
oBachelors degree in a related discipline and/or demonstrates capability to perform job responsibilities through previous experience
oSAP: Proven experience with data extraction navigation and functional analysis within the SAP environment.
oWorking knowledge of invoicing and vendor chargebacks.
oProficiency with Microsoft Office and Advanced Excel: VLOOKUPs Pivot Tables and complex nested formulas. You should be comfortable handling and cleaning large datasets.
oCross f functional collaboration with DC Ops Transportation Customer Service Sales and AP/AR.
oAP Invoicing Knowledge: Familiarity with the Three-Way Match (PO Receipt and Invoice) and general accounts payable workflows.
oAnalytical Mindset: An ability to not just report the what but explain the why behind the numbers.
oCommunication: Ability to explain technical data findings to concerned stakeholders (e.g. Managers or Leads).
oAttention to Detail: High accuracy is critical when dealing with financial records and inventory counts.
oProblem-Solving: A proactive approach to troubleshooting system discrepancies and data gaps.
oAbility to work independently and within a team environment.
oAbility to prioritize and organize effectively.
oAbility to process a high volume of information accurately and efficiently.
oLeadership and team management experience is mandatory
Preferred Qualifications/ Skills
BI/Automation: Experience with Power BI/Tableau and workflow tools for dispute packet automation.
Experience with deductions/chargebacks AR wholesale environments where retailer compliance programs are enforced. Detailed oriented excellent problem-solving skills.
Experience using Manhattan (WMS/TLM) to track supply chain movements.
Familiarity with distribution center processes
Power BI: Experience building automated interactive dashboards to visualize supply chain trends.
Experience using Manhattan (WMS/TLM) to track supply chain movements.
Supply Chain Domain Knowledge: A solid understanding of the end-to-end supply chain lifecycle including procurement warehousing and logistics

Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
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Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
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