NOC Analyst

For us tech has never been about just hardware or software. Its about people. Its our meaningful relationships deep expertise and practical know-how in technology that drive what we do. We put our customers our partners and the environment at the heart of everything we do and our people are the difference that make the difference.

At boxxe we understand we collaborate we simplify we care and we deliver; together we are making tech human.

Your Mission

As a NOC Analyst you will need to be highly organised disciplined and adaptable with excellent communication skills. You must be willing to get stuck in with day-to-day operational tasks handle high volumes of work and run multiple work streams. You will be keen to expand your skills and technical knowledge through company supported development plans. You will have a wide range of skills across supported technologies.

What youll be doing

• Own and managing tickets for Incidents Problems Changes and others for Managed Service Customers and non-managed customer devices.
• Responding to support incidents raised via web portal email monitoring platform or phone.
• Updating tickets in an organised an efficient manner and logging time for all work performed.
• Maintaining and delivering patching cycles for Managed Service Customers.
• Working within defined service level agreements (SLA) for different customers to ensure SLAs are met within thresholds.
• Investigating and troubleshooting customer network issues with the aim of moving towards resolution.
• Where needed gathering all required information and following escalation processes when passing tickets to 2nd and 3rd line.
• Documentation of customer systems where required.
• Ensuring data within tickets is correct for reporting purposes and assisting in quality checks as needed.
• Support NOC colleagues across all lines to assist in building a positive team culture and environment of transparent knowledge sharing.

What experience we think youll need

• Previous NOC experience
• Cisco Routing Switching Wireless configuration and troubleshooting Desired minimum CCNA / FCP Certification or suitable industry experience
• Configuration and troubleshooting of Cisco and Fortinet security products specifically; ASA ISE FirePower Umbrella Secure Access FortiOS Fortimanager
• NOC 24/7 experience
• Have a full and valid UK drivers license
• Be able to attend customer sites when required

As an equal opportunity employer we are committed to building a team that represents a variety of backgrounds perspectives and skills. boxxe does not discriminate based on race religion colour national origin sexual orientation gender identity age marital status veteran status or disability status. All our employment is based on qualification excellence and business need.