Senior CRM Process Owner (all genders)

Berlin - Germany

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

ABOUT THE TEAM

The Business Processes & Tooling Team is part of the newly formed Business Steering & Business Operations unit. We are the architects of the Opportunity-to-Cash (O2C) infrastructure for ZMS. We bridge the gap between Commercial Strategy and Technical Execution ensuring that every system interaction is seamlessly integrated commercially logical and widely adopted.

We are looking for a CRM Consultant to own the frontend user experience of our Salesforce CRM. You will not only train and support our users but actively work to eradicate shadow IT (like offline pipeline spreadsheets) by designing intuitive holistic workflows. You will act as the crucial translator between our Sales teams needs and the Group Salesforce engineering teams who build the backend.

INCLUSIVE BY DESIGN

If you think you have what it takes we encourage you to apply even if you dont meet every single requirement. You may just be the right candidate for this or other roles!

At Zalando our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce one that thrives on diversity and is truly inclusive by design. We believe that diverse teams fuel innovation and creativity and we actively seek out talent from all backgrounds.

We actively seek to reduce bias in our hiring and employment processes focusing on your qualifications skills and contributions. To support this we kindly ask that you refrain from including personal details such as your photo age or marital status in your CV ensuring a fair and equitable evaluation based solely on your abilities and potential.

We are committed to providing an exceptional and accessible candidate experience for everyone. If you require any accommodations to support you throughout the hiring process please let us know we are here to assist you.

Discover more about our commitment to creating a diverse and inclusive workplace: WED LOVE YOU TO DO (AND LOVE DOING)

Holistic Requirement Translation: You collaborate with cross-functional stakeholders to gather business requirements assessing their end-to-end impact (e.g. how a new Salesforce field affects downstream BI revenue recognition) before translating them into clear user stories and solution designs.
UI/UX & Shadow IT Eradication: You drive innovation by introducing new user-friendly Salesforce functionalities designed specifically to pull early-stage pipeline tracking out of offline spreadsheets and into the system.
Process Governance & Configuration: You translate business rules into effective Salesforce configurations (e.g. validation rules page layouts) and oversee data management practices to ensure data integrity and compliance at the entry point.
Engineering Liaison: You act as the primary liaison between the ZMS commercial units and the central Group Salesforce technical teams. You write the precise execution tickets for the engineers and test the implementations to ensure they meet business needs.
Adoption & Training: You develop and conduct engaging training sessions for cross-functional end-users to ensure a high level of proficiency. You create comprehensive accessible documentation for all workflows.
First-Level Support & Operational Insights: You provide ongoing daily support troubleshooting user inquiries. You also create and maintain operational dashboards and list views within Salesforce to give Sales Managers real-time visibility into their pipeline performance.

WED LOVE TO MEET YOU IF...

Youre proud of a degree in Computer Science Information Technology Business Informatics or a related field.
You bring 3 years of experience in Salesforce administration configuration and user support ideally in a fast-paced commercial or media environment.
You hold relevant certifications (e.g. Salesforce Administrator and/or Developer) proving your strong technical baseline.
You have a proven track record of training cross-functional teams and possess the strong communication skills needed to explain system logic to non-technical sales representatives.
You possess strong data acumen and holistic thinkingyou understand that a CRM is not a standalone tool but the first step in a complex data journey that impacts downstream financial billing.
You stay updated on Salesforce releases and industry best practices proactively bringing new ideas to the team on how to improve the commercial user experience.

OUR OFFER

Zalando provides a range of benefits heres an overview of what you can expect.

27 days of holiday a year to start for full-time employees (and 1/year until 30)
2 paid volunteering days a year
Hybrid working model with up to 60% remote per week actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando 30% off Lounge by Zalando discounts from external partners
Relocation assistance available (subject to prior agreement)
Family services including counseling and support
Health and wellbeing options (including Wellhub formerly Gympass)
Mental health support and coaching available
Drive your development through our training platform and biannual peer-to-peer review

Please note that all applications must be completed using the online form - we do not accept applications via email.

Required Experience:

Senior IC

ABOUT THE TEAMThe Business Processes & Tooling Team is part of the newly formed Business Steering & Business Operations unit. We are the architects of the Opportunity-to-Cash (O2C) infrastructure for ZMS. We bridge the gap between Commercial Strategy and Technical Execution ensuring that every syste...