Global Senior Account Director (Mat Cover)

Established in 2004 OLIVER is the worlds first and only specialist in designing building and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40 countries and counting. Our unique model drives creativity and efficiency allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group were at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency spark creativity and drive insightful decision-making empowering our teams to produce innovative and impactful results.

Global Senior Account Director

Employment: 12-month FTC (maternity leave cover)

Location: Stockholm Sweden (hybrid)

About the role:

You will play a critical leadership role in ensuring the accountoperatesat the highest level of excellenceoverseeing global campaign delivery operational rigour client servicing and team performance. Acting as the connective layer between global strategy and regional execution you will ensure consistency efficiency and quality across all outputs.

Working closely with senior client Global stakeholders internal regional and channel leads you will drive day-to-day leadership of the account ensuring all programmes are delivered on time on brief and to the highest standard while continuously identifying opportunities to optimise improve and grow the partnership.

Reporting into the Managing Partner you will also play a key role in shaping the future of the accountsupporting transformation initiatives strengthening operational foundations and contributing to long-term growth.

What you will be doing:

1. Global Account Leadership & Client Management

• Act as the senior day-to-day global lead for the account ensuring consistent high-quality client servicing across all markets and workstreams

• Own senior client relationships across global campaign delivery acting as a trusted and credible partner

• Lead regular client engagements including status meetings operational reviews and key planning sessions

• Serve as a key escalation point for client challenges ensuring issues are resolved quickly and effectively

• Drive clarity alignment and confidence across all client interactions

2. Campaign Delivery & Operational Excellence

• Oversee end-to-end delivery of global campaigns ensuring seamless handovers clear processes and consistent execution

• Own global campaign planning and forecasting translating often ambiguous inputs into clear actionable delivery plans

• Ensure all timelines milestones and deliverables are met proactively identifying and mitigating risks

• Establish andmaintainbest-in-class operational processes to support scale efficiency and quality

• Lead continuous improvement of workflowsidentifyingopportunities to optimise delivery across regions

• Act as a primary escalation point for operational and delivery challenges across the global account

• Proactivelyidentifyrisks to delivery timelines or quality and implement mitigation strategies

3. Commercial & Financial Management

• Support the Managing Partner in driving strong commercial performance across the account

• Oversee resource planning and financial tracking across global activity

• Ensureaccuratebilling invoicing and financial processes are maintained

• Review and approve scopes estimates and out-of-scope requirements where appropriate

• Identifyopportunities to drive efficienciesand unlockadditionalvalue

4. Performance Reporting & Governance

• Lead measurement and reporting frameworks including MIand Global QBRs performance tracking and mid-year reviews

• Ensure accuracy and integrity of account data including timesheets and reporting outputs

• Track account performance against KPIs and implement corrective action plans whererequired

• Drive accountability and transparency across the global team

• Maintain strong governance across all operational and delivery processes

5. Resource & Team Management

• Oversee global resource allocation and capacity planning ensuring work is distributed effectively across teams

• Lead recruitment onboarding and team evolution in line with account needs

• Support and develop senior team members fostering a high-performance culture

• Set clear expectations standards and ways of working across the account

• Ensure the team is structured andoperatingto deliver against client expectations and future growth

6. Transformation & Optimisation

• Partner with the Managing Partner and Global leadership to embed long-term transformation initiatives

• Support the implementation of new processes tools and ways of working across the global account

• Contribute to strengthening OLIVERs position as a strategic partner to the client

What you need to be great in this role:

Experience & Capabilities

• Significant experienceleading complex global client accounts within agency environments

• Proven ability to manage large-scale campaign delivery across multiple markets and teams

• Strong operationalexpertise with the ability to build and optimise processes at scale

• Experience in commercial management including forecasting scoping and financial oversight

• Ability to manage senior stakeholders and navigate complex organisational structures

• Experience across integrated creative content and production environments

• Strong understanding of global delivery models and multi-market operations

Skills & Behaviours

• Highly organised detail-oriented and operationally strong

• Excellent client management skills with the ability to build trust and credibility

• Strong leadership presence with the ability to manage and motivate senior teams

• Commercially aware with strong analytical and problem-solving skills

• Confident communicator with clarity and precision

• Proactive solutions-focused and calm under pressure

• Ability to manage multiple priorities in a fast-paced complex environment

Req ID: 16733

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Our values shape everything we do:

BeAmbitiousto succeed

BeImaginativeto push the boundaries of whats possible

BeInspirationalto do groundbreaking work

Bealways learningand listening to understand

BeResults-focused to exceed expectations

Be actively pro-inclusive and anti-racist across our community clients and creations

OLIVER a part of the Brandtech Group is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential and individual differences are valued and respected. All applicants shall be considered for employment without regard to race ethnicity religion gender sexual orientation gender identity age neurodivergence disability status or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability with science-based emissions reduction targets. Collectively we work towards our missionembedding sustainability into every department and through every stage of the project lifecycle.