Business Solutions Analyst | ERTH Holdings

Ingersoll - Canada

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Technology. Knowledge. Leadership.

ERTH Corporation is a diverse organization rooted in the utility industry delivering innovative solutions across utility energy municipal commercial and industrial sectors. Through our competitive non-regulated businesses ERTH provides innovative solutions throughout North America and globally driven by collaboration technical expertise and a commitment to making a meaningful impact.

As a proud Hometown community partner ERTHs values drive our everyday actions:

Putting Safety First
Sustainability
Protecting the Environment
Strive for Operational & Performance Excellence
Leader in Quality Innovation & Customer Care and Responsive Service Delivery
Committed to our People Culture & Community Partnerships

ERTH (Holdings) Inc. a subsidiary of ERTH Corporation is currently welcoming applicants to the position of Business Solutions Analyst. This position will work closely with internal teams and external utility clients to support configure and optimize Customer Information Systems (CIS) primarily the NorthStar CIS platform as well as related integrations including File Nexus and customer web portal solutions. This is a remote position; however monthly in-person attendance is required to our Toronto or Ingersoll work addition occasional travel is required to support client implementations training sessions or project work. Candidates must be prepared to commute in office for these meetings and travel as required.

Position Summary

This position focuses on analyzing client business processes troubleshooting system issues configuring solutions and delivering training to ensure effective use of ERTH-supported systems. The role requires working knowledge of utility Meter-to-Cash processes including interactions with the deregulated energy market and electricity retailers. Acting as a front-line client support resource the Business Solutions Analyst provides analytical expertise and practical guidance to help utilities improve operational efficiency system functionality and customer service delivery.

General Position Responsibilities:

Analyze utility business workflows including meter reading billing account management and related back-office processes and assist with translating business needs into system configurations and functional requirement.
Maintain strong working relationships with clients through regular communication and collaborative problem solving and act as a primary point of contact for client inquiries and support requests related to CIS (or similar) systems.
Assist in troubleshooting system issues data discrepancies and operational errors within the CIS (or related) system.
Configure and maintain elements of CIS systems including rates system parameters security settings and related configurations.
Perform testing and validation of system enhancements regulatory requirements configurations and upgrades.
Develop and maintain documentation including design documentation process flows user guides and training materials.
Deliver training sessions to clients on CIS functionality business processes and system best practices.
Support sales and client engagement activities by assisting with demonstrations documentation and solution presentations

Required Qualifications

Education

Post Secondary Education in Computer Science Information Systems Business Administration or a related discipline.

Experience

35 years of experience in the electrical utility sector or a related industry.

Knowledge

Strong understanding of utility back-office operations and Meter-to-Cash processes.
Experience with Customer Information Systems (NorthStar CIS SAP Hansen Jomar).
Knowledge of utility billing customer service meter reading and related operational workflows.
Familiarity with SQL and relational database concepts is considered an asset.
Understanding of utility regulatory environments is beneficial.

ERTH offers a competitive and comprehensive compensation package. If you thrive in navigating complex challenges and are a dynamic team player with a passion for innovation environmental sustainability and excellence we encourage you to apply by April 3 2026.

Candidates should send their resumes with the position title in the subject line to:

ERTH is an equal opportunity employer. Accommodation is available during all phases of the recruitment process as intended under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Should an applicant require accommodation during the recruitment process please let us know.

Required Experience:

Technology. Knowledge. Leadership.ERTH Corporation is a diverse organization rooted in the utility industry delivering innovative solutions across utility energy municipal commercial and industrial sectors. Through our competitive non-regulated businesses ERTH provides innovative solutions throughou...