Sr. Director, Retail Operations

At YETI we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here youll have the opportunity to create exceptional meaningful work and problem solve with innovative team members by your side. Together youll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD.

ABOUT THE ROLE

YETI is looking for a Senior Director Retail Stores to lead the full retail strategy and commercial performance of our growing fleet of YETI stores across North America. Reporting to the SVP Americas this leader is accountable for creating an elevated industry-leading consumer experience that drives revenue profitability and brand advocacy across every store.

Grounded in deep understanding of consumer behavior and premium retail operations this role will define the direction for store performance lead and develop high-performing teams and ensure YETI shows up with excellence in every interaction. This leader will own a consistent operational vision strengthen omnichannel integration and steward the brand at retail.

WHAT YOULL DO

Own Growth & Operational Excellence

• Lead revenue profitability and KPI performance across the YETI store portfolio.
• Build annual and weekly operating plans with Finance; adjust strategies quickly to drive results.
• Analyze store performance trends customer feedback operational costs and risks to identify opportunities for efficiency cost savings and elevated customer experience.

Lead the Retail Strategy

• Establish and articulate YETIs retail strategy across regions and levels of the organization.
• Turn consumer operational and competitive insights into decisions about store formats staffing models service standards and instore experiences.
• Define the future of YETI stores and champion initiatives that enhance our premium brand positioning.

Drive Operational Execution

• Ensure stores deliver consistent memorable customer experiences that align with YETIs brand identity.
• Oversee all inventory and internal controls asset protection strategies shrink reduction cycle counts and annual physical inventories.
• Streamline operational processes to create seamless efficient and scalable ways of working across the fleet.

Lead & Develop High-Performing Teams

• Lead and develop a nationwide team of Regional Managers District Managers Store Experience Leaders Assistant Store Experience Leaders Keyholders and Guides.
• Build a culture that emphasizes exceptional customer service brand knowledge operational precision and team selling.
• Ensure strong onboarding leadership development and training programs that support role success and career growth.

Strengthen Omni-Channel Integration

• Partner with eCommerce Wholesale Operations IT and cross-functional teams to ensure a cohesive omnichannel experience.
• Identify and close system gaps that hinder operational flow customer engagement or inventory visibility.

Shape Brand Presence in Stores

• Own the merchandising strategy to ensure a consistent premium YETI brand expression in every location.
• Partner with Construction and Retail Project Management teams to support new store openings remodels and expansions.

WHAT YOU BRING

• Bachelors degree with 15 years of retail experience including 10 years leading multistore retail teams.
• Proven ability to set and execute a premium retail strategy for a high-growth consumercentric brand.
• Strong track record in achieving retail KPIs operational excellence and driving P&L performance.
• Deep understanding of customer journeys within an integrated omnichannel environment.
• Experience overseeing merchandising inventory management and asset protection.
• Executive-level communication skills with the ability to influence and collaborate across functions.
• Demonstrated success in coaching developing and leading large distributed teams.
• Ability to thrive in a fast-paced paced environment and manage competing priorities.

HOW SUCCESS IS MEASURED

• Revenue and profitability performance vs. plan.
• Store operational excellence and KPI improvement.
• Shrink reduction and accuracy of inventory processes.
• Quality of customer experience delivered across the fleet.
• Effectiveness of onboarding training and leadership development.
• Operational efficiency and cost improvements.
• Success of new store openings and store expansion plans.

LOCATION & TRAVEL

Based in Austin TX. Regular travel to store locations new store openings field teams and key markets is expected.

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Benefits & Perks:

Click here to learn about the benefits and perks we offer at YETI.

YETI is proud to be an Equal Opportunity Employer.

Our commitment to creating a diverse equitable and inclusive culture is at the center of everything we do for our employees. We embrace all applicants looking to bring their authentic selves to YETI and contribute to our mission of keeping the wild WILD. Find out more about our commitment to DE&I at applicants for employment will be considered without regard to an individuals race color sex gender identity gender expression religion age national origin or ancestry citizenship physical or mental disability medical condition family care status marital status sexual orientation genetic information military or veteran status or any other basis protected by federal state or local laws.

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