Hospitality Lead

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

A highly self-motivated person with a passionate for customer service a team player with great attention to detail. The key focus for this role will be to create a single visual point of contact for Cognizant employees and to act as the primary interface between the internal operations of Cognizant and its clients. Providing services to the highest standards as well as representing Cognizant values in appearance presentation and manners.

• To promote the company in the most favourable light through the highest levels of personal and professional conduct.
• To provide a highly efficient and proactive service to its employees and its clients.
• To ensure that reception services provide a high-profile role model that reflects JLL and Cognizant values and which sets the tone for everyone entering the Cognizant premises whether they be staff or visitors.
• Support and train the two receptionists in situ and drive customer service improvements.

You will need to demonstrate a culture that promotes JLLs core values of Teamwork Excellence and Ethics.

Core Responsibilities

Enthusiastically welcome all visitors to the Digital Studio by welcoming them showing them through the process of registration keeping them updated about their host / meeting taking care of their needs during their visit to Digital Studio and bidding them goodbye.

• To liaise with the Cognizant employees about all the services offered at reception.
• To ensure reception desk waiting area and meeting rooms are maintained to highest standards of tidiness and cleanliness.
• To process and manage conference room bookings and requirements.
• To ensure all visitors to the building are correctly registered and issued a passes/ oversee and manage the pass admin/ recording and tracking .
• To alert hosts to their visitors presence and keep visitors updated about their hosts arrival time; ensuring all visitors are collected by their hosts.
• To offer assistance with large pieces of luggage and offer appropriate beverages to waiting visitors.
• To work closely with security and FM teams to provide the best possible service to all clients and employees.
• To undertake regular checks of meeting rooms to ensure they are kept clean tidy and fully operational in terms of services and supplies.
• To provide hospitality services to the meetings room as requested in the bookings and per local office standard procedures.
• To assist in the conference room set-ups as required including furniture changes and adjustments to moveable walls (where applicable).
• To understand the Audio-Visual equipment for the meetings rooms and provide or escalate support requirements as necessary.
• Proactive communicator with all key influencers within JLL and ....
• Any other duties required as part of the role as and when requested.

Customer Service

• To ensure that customers both internal and external are given a prompt and efficient service and expectations are consistently exceeded.
• To maintain an effective customer focus in all activities.
• To maintain controls to ensure the security of the premises materials and resources.

Additional responsibilities

• Track all visitors including vendors visiting employees and guests. Providing quality data as required.
• Where applicable manage parking and vehicle logs and records.
• Book taxis in line with the clients policy and procedures.
• Coordinate security access cards for employees and vendors.
• Manage incoming and outgoing courier and other packages or mail as required.
  • Ensure you are up to date with any required changes to reception processes or office projects that may affect reception service delivery.
  • Ensure procedural standards manual (SOPs) are kept up to date and adhered to.
  • To oversee and manage the CWS inbox and respond to complaints requests and questions.
  • To oversee site soft services working closely with our third-party vendor and complete daily cleaning audits.
  • Lead Porterage services delivered by our third- party vendor.
  • Lead Catering services delivered by our third- part vendor.
  • Escort and oversee landlord/ third party vendor who are undertaking maintenance on site. Support our third-party vendors and assist with creating SOPs and processes for visitor management access control hospitality room bookings.

Client/Stakeholder Management

• Build and develop effective relationships with key stakeholders &/or client and be comfortable working across all levels.

Health & Safety Management

• Remain aware of Hygiene Health and Safety policies and Fire Regulations.
• To record and report any accidents and near misses within the location adhering to company procedures in agreement and together with central security team.
• To ensure all equipment is well maintained and is in good working order.

Risk Management

• Support the implementation disaster recovery and business continuity programmes.
• Follow established escalation procedures and incident reporting procedures.

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If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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