Associate IFS IT Service Group (Yogyakarta Office)

Yogyakarta - Indonesia

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Line of Service

Internal Firm Services

Industry/Sector

Technology

Specialism

IFS - Information Technology (IT)

Management Level

Associate

Job Description & Summary

As part of the IT Service Group supporting 3000 PwC staff and partners the IT Support Help Desk is responsible for delivering end-to-end technical assistance and ensuring smooth IT operations. This role combines front-line support with hands-on troubleshooting equipment management and user engagement.

Key Responsibilities:

Act as the first point of contact for employees seeking technical support at the service desk.
Diagnose and resolve hardware software and network issues across desktops laptops and mobile devices.
Log and track service requests using IT Service Management platforms (e.g. ServiceNow).
Maintain accurate records of service desk interactions and IT equipment handovers.
Ensure the service desk area is organized secure and equipped for efficient support.
Follow IT security protocols and company policies in all support activities.
Provide basic hospitality support when required.

Requirements :

Candidate must possess minimum Diploma 3 degree preferably from information system computer science hospitality management communication study Fresh graduate are welcome to apply
Minimum GPA of 2.85 out of 4.00
Good communication skills
Strong client-service attitude
Capabilities to work under pressure with team or minimum supervision
Good analytical and logical skills in understanding user requirements and application design concept

Education (if blank degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Accepting Feedback Accepting Feedback Active Listening Communication Computer Engineering Computer Program Installation Computer Programming Computer Technical Support Emotional Regulation Empathy Enterprise Architecture Incident Management and Resolution (IMR) Inclusion Information and Communications Technology (ICT) Intellectual Curiosity IT Infrastructure Upgrades IT Operations IT Operations Management IT Project Lifecycle IT Support IT Troubleshooting Object-Oriented Programming (OOP) Optimism Scripting Languages Security Protocol Analysis 6 more

Desired Languages (If blank desired languages not specified)

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship

Government Clearance Required

Job Posting End Date

Required Experience:

Line of ServiceInternal Firm ServicesIndustry/SectorTechnologySpecialismIFS - Information Technology (IT)Management LevelAssociateJob Description & SummaryAs part of the IT Service Group supporting 3000 PwC staff and partners the IT Support Help Desk is responsible for delivering end-to-end technica...