Manager, Mobility Digital Product Strategy & Transformation
Share
Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Description
Lead the transformation of TELUS digital domains by creating innovative digital products customers love driving business growth and operational excellence
Join our team
Were a customer-driven and product-minded team building smart customer-centric and data-driven digital experiences for and spanning acquisition retention and support throughout the customer lifecycle.
This role owns and evolves TELUS three digital domains MyTELUS and the MyTELUS app. Cross-functional collaboration is central to everything we do as our team prioritizes and triages activities across Marketing Products and Services and Technology to drive conversions reduce operational expenses and enable mobile and app-first customer experiences.
Heres the impact youll make and what well accomplish together
As Manager of the Mobility portfolio youll guide a team of product managers to define and evolve the digital journey for our wireless customers owning the roadmap for Wireless (Postpaid and Prepaid) 5G Services Device Financing and Trade-ins Roaming and Value-Added Services. Youll partner with UX Design and Content to deliver seamless high-performance experiences and serve as the primary digital voice for Mobility during major enterprise-wide transformations bridging complex network capabilities with simple elegant customer-facing solutions
Key responsibilities
As the team manager you will be responsible for overseeing the product strategy development and execution to drive business growth and customer satisfaction:
- Lead digital product strategy: Define and evolve the product roadmap for the Mobility portfolio including Postpaid Prepaid 5G Services Device Financing Trade-ins and Roaming prioritizing features and initiatives that drive measurable value for our customers and the business
- Strategic representation: Act as the primary digital advocate for the Mobility business in enterprise Convergence forums translating Mobility-specific needs into the broader technology transformation and ensuring top-priority journeys are designed with the right capabilities to achieve our business outcomes
- End-to-end ownership: Oversee the full digital product lifecycle from business casing and requirement gathering to experimentation and post-launch analytics while partnering with Marketing Network and Technology teams to align interdependent roadmaps and resolve trade-off decisions
- Team leadership and coaching: Manage and develop a high-performing team of product managers fostering a culture of ownership continuous improvement and data-informed decision-making
- Innovation and velocity: Drive adoption of emerging technologies including AI to streamline internal workflows enhance the customer-facing mobile experience and optimize digital performance KPIs.
Qualifications
Youre the missing piece of the puzzle
- Proven people leader:2 years of experience managing people directly or indirectly with a track record of building high-trust cross-functional teams that deliver results in fast-paced environments
- Digital product expert: 3 years in digital product management or technical delivery with deep experience in customer-facing applications (telecom FinTech or high-volume e-commerce preferred)
- Clear communicator:Strong ability to present complex roadmaps and business cases to senior leadership (VP and President levels) with clarity and confidence and to simplify complex issues for broader organizational understanding and decision-making
- Skilled at navigating ambiguity: You thrive in grey areas creating structure and clarity for your team even when the broader environment is shifting and you know how to drive alignment across siloed business units
- Data-informed decision-maker:You leverage analytics and customer research to guide roadmap prioritization ensuring the team is always focused on the highest-impact opportunities.
Great-to-haves
- Solid understanding of the wireless industry including device financing lifecycles eSIM technology and roaming
- Experience navigating a large-scale tech stack migration or enterprise digital transformation initiative
- Familiarity with Adobe Experience Cloud (Target Analytics Launch) or similar experimentation and content management tools.
Required Experience:
Manager
Key Skills
- Marketing
- Data Visualization
- Tableau
- Customer Segmentation
- Microsoft Powerpoint
- Investment Banking
- Strategic Planning
- Financial Modeling
- Customer relationship management
- Management Consulting
- Google Suite
- Analytics
About Company
Join our team TELUS Agriculture & Consumer Goods (TAC) is a great place to work. You can see it in our team members. The diversity of the team and their unique contributions set us apart from the competition. Our success is based as much on our future friendly team as the innovative t ... View more
