Data Center Technician III, AWS Infrastructure Operations

Data Center Operations designs installs & maintains the worlds largest Cloud Computing Infrastructure.

We are looking for skilled Data Center Linux & Hardware Engineers with a passion for technology to help us expand our Cloud to the next level.
Amazon Web Services (AWS) offers an exciting dynamic and challenging environment encouraging creativity and personal development while maintaining AWS computing environments in a secure scalable and cost-effective manner.
We continue to expand our Data Centers in every region. This requires talented people to build & manage. We hope it is you!

At Amazon career progression is part of our environment. We want you to progress. If your career path is in Systems Network or Database Engineering Software Development or maybe AWS Support Technical Operations or perhaps Project Management we will create a development plan to enable you to succeed reaching those goals. This begins on Day One!
Come and work for the worlds most Customer Centric Company.

The Opportunity: Data Center Linux & Hardware Engineer

This role is a unique opportunity to work in some of the most cutting edge data centers in the world. Amazon data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in the region.

A Data Center Linux & Hardware Engineer may be the primary point of contact for both internal customers (for example: Network Engineers Systems Engineers Software Developers Database Engineers Technical Operations) and external customers (Hardware Vendors Contractors Service Providers among others).

There is never a dull moment as each day presents itself with different challenges. Some of the key responsibilities you will undertake are:

Problem Solving:
- Maintain a high level of system reliability by prioritizing and resolving trouble tickets efficiently these include:
- Escalation point and technical troubleshooter for all Systems and Network hardware problems
- Deep diving into Linux server issues
- XEN service virtualization troubleshooting

Technical:
- Troubleshoot technical issues on various platforms ranging from Systems through Networking to Power/Mechanical
- Remediation of physical layer outages both

Systems & Network
- Remediation or recovery of physical power issues on racks
- Participate in Data Center power & cooling events
Operations:
- Meet 24x7 On-Call requirements and response during shift rotations.
- Install & configure racks of hosts in line with internal SLAs
- Triage & resolve trouble tickets for all devices in your region
- Data Center point of contact for all High Severity issues
- Physical replacement of server and network device parts
- Ensure correct rotation of parts & spares
- Help define metrics to increase our customer uptime
- Enforcing Amazons Security Best Practices
- Interact with third party vendors & contractors
- Contribute ideas to improve operational efficiency
- Engage with Remote Hands & Eyes in EU Regional Cloudfront POPs


Project Management:
- Participate in and deliver on a number of high impact small to mid-scale projects
- Participate in team meetings for metric analysis and project status updates
- Help build the worlds largest Cloud infrastructure

Mentoring:
ol - Share knowledge and help educate less technical staff on the best practices related to all service owner issues

Hiring:
- Contribute towards building a great team by getting involved in the Amazon hiring process/candidate interviews

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

- Solid Understanding of Linux/Unix Administration
- Server Hardware Troubleshooting experience
- Server Booting: POST BIOS PXE Kickstart GRUB/LILO RAID
- Some Experience with Network Protocols: TCP/IP Ethernet L2/L3 technologies
- Network Hardware: Copper and Optical Fiber Cabling Switches Routers
- Strong Communication Skills
- Passionate about IT infrastructure and hardware!

- Remote Access: Console routers IPMI BMC
- Network Equipment Installation and Configuration
- Cisco IOS NX-OS JunOS
- Redundancy: Power feeds ATS Server Hardware RAID Network Connectivity
- Data Center Operations: Inventory Management Hot/Cold Aisles Security
- Experience with Excel and the ability to manipulate data and create necessary charts and diagrams
- Participated in Project Management
- Experience or Knowledge of AWS products: EC2 EBS S3 etc.
- Scripting: Bash Python Perl Ruby (or programming languages)

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.