Implementation Specialist (Bilingual)

About AlayaCare

At AlayaCare were more than just a fast-growing SaaS company were a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients.

With 550 employees across Canada the US Australia and Brazil were united by a shared mission and a strong culture of transparency growth and human connection. Whether youre early in your career or a seasoned expert AlayaCare offers the opportunity to grow your impact your skills and your career.

About the Role

As an Implementation Specialist you will lead the Delivery phase of AlayaCare Cloud implementations owning complex workstreams as the platform expert. Youll translate customer processes and goals into scalable configurations provide best-practice guidance and drive product adoption through training testing and hands-on enablement. Youll become a subject-matter expert in key product/market domains and play a pivotal role in turning new customers into successful referenceable partners.

What Youll Do

• Lead the Delivery phase post-Discovery ensuring a smooth handoff from Consulting and proactive risk identification/mitigation.
• Execute project plans and manage scope across deliverables; keep plans aligned with release notes and product updates.
• Configure the AlayaCare platform to align with customer workflows; conduct high-quality workflow reviews to ensure fit-to-purpose solutions.
• Develop customer-specific training plans and deliver engaging on-site and virtual training for trainers and end users.
• Set up and monitor learner progress in AlayaCare University; resolve questions and drive engagement.
• Measure and drive adoption using utilization metrics; focus on customer satisfaction for Delivery components.
• Maintain product/market specializations (for example US Home Care RCM Clinical Best Practices) and upskill Delivery teammates.
• Document work in project tools (for example Mavenlink Confluence HubSpot Jira Zendesk) and follow internal processes.
• Travel as needed to support customer go-lives and training.

What You Bring to the Team

• 25 years of experience overall including 1 year(s) in SaaS with complex implementations and 2 years in customer-facing roles.
• Bachelors degree in a relevant field (for example Computer Science Business Health Informatics) or equivalent experience.
• Bilingual communication skills(verbal and written) in English and French
• Proven training and facilitation skills with knowledge of adult learning principles.
• Excellent communication relationship-building and stakeholder management skills.
• Strong organization and time-management; able to manage multiple concurrent projects with attention to detail.
• Analytical solution-focused problem solver who is proactive and comfortable thinking outside the box.
• Hands-on experience with project and collaboration tools (Mavenlink Confluence HubSpot Jira Zendesk).
• Ability to work occasional weekends.
• Ability to travel for customer engagements.

Why Join AlayaCare

Work With Purpose

At AlayaCare youll help build technology that empowers care providers and improves outcomes for patients and families. Every line of code and every customer interaction contributes to making care more connected accessible and human.

Grow in a High-Trust Culture

We believe in transparency feedback and assuming positive intent. Here youll feel safe to share your ideas and career goals and be supported to achieve them through mentorship career mobility and a promote-from-within philosophy.

Balance That Works for You

We value flexibility and well-being. From Wellness Fridays to volunteer time off to flexible vacation we make sure you have the space to recharge contribute to your community and live your best life.

Benefits That Matter

• Equity in a well-funded scaling company.

• Comprehensive health benefits telemedicine and lifestyle spending accounts.

• Parental leave top-up and family support programs.

Inclusive by Design

We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events summits and social activities both in-person and virtual create meaningful connections across our global teams.

Location and Work Model

This role is based in the Greater Toronto or Montreal Area. At AlayaCare our hybrid model includes set in-office collaboration days 2x per week and it is expected that team members are present in the office on those days to foster connection innovation and teamwork.

Ready to Join Us

Apply today and be part of a company that makes a real difference in the future of home and community care. Not the right role for you Share this posting with someone who might be a great fit.

AlayaCare uses AI tools during our hiring process to support fair consistent and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates. If your application is declined automatically you may request a human review.

Were committed to creating a workplace where everyone belongs. If you require accommodation during the application process please reach out to.