Workplace Experience Specialist, Information Technology
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Were BDO a global professional services firm connected to local markets. Our people work together to provide specialist expertise helping businesses achieve their goals.
We inspire others to go further. We create together to reach higher. We build trust to lead purposefully.
Whether youre building your future or starting your career with us you wont do it alone. From creating solutions for our clients to building careers for our people we shape what matters and thats where you come in.
About the Role
The Workplace Experience Specialist is the face of IT within BDO offices delivering highquality inperson technology support that underpins ourpeoplesdaily productivity.
Our Technology Function
The Information Technology team is part of BDOs shared services group providing essential support across the firm and its Service Lines. Our mission is to deliver high-performing secure and reliable technology services nationally enabling BDO professionals to work efficiently and confidently. We focus on innovation resilience and continuous improvement to ensure technologyremainsa strategic enabler for the business.
About the Opportunity
This role is critical in ensuring a seamless first-day experience for new starters executing device lifecycle tasks under the governance of the Asset & Configuration Lead supporting online meetings acting as a local triage for onsite issues andmost importantly maintaininga strong customercentric presence in each office.
This role has a primary onsite requirement of five days per week due to operational and client service needs.
Key Responsibilities:
- Providefrontlinesupport across devices meeting rooms AV/MTR systems collaboration tools onboarding/offboarding activities VIP support and workplace technology readiness.
- Collaborate with Cloud Operations Application Support Product Supportfor escalations Cloud Engineering for AV/EUC issues Security for identity/MFA challenges and People & Culture for onboarding coordination.
- Operate the walkup/techbar to provide immediate solutions
- Troubleshoot hardware issues such as docking stations peripherals WiFi local printing meeting roomtechnologyand workstation issues escalating where.
- Maintain device stock levels and loan pools within assigned offices.
- Ensureaccurateandtimelyupdates to asset and CMDB records as per lifecycle processes governed by the Asset & Configuration Lead.
- Participate in asset audits andstock takesacross offices.
- Support leaver processing including device return and confirming access closure with Cloud Operations and Security.
- Provide ticket triage walk-up first contact and handson diagnosis.
The successful candidate will have some experience delivering inperson facetoface IT support in a large corporate or professional services environment.
Combined with:
- Certificate diploma or tertiary qualification in IT or related discipline (or equivalent experience).
- ITIL Foundation (or equivalent) with practical applicationstoincident problemchangeandrequestprocesses.
- Training in M365 Windows Teams Roomshardwareor EUC support beneficial.
- Experience handling devices including setup imaging Autopilot/Intune executionswapsand rebuilding.
- Exposure to meeting room/AV support including hybrid meeting troubleshooting.
- Familiarity with ITSM ticketing systems basic ITILpracticesand structured escalation processes.
- Proven experience troubleshootinglaptops Operating systemsnetworkingand applications.
This role would be well suited to someone early on in their career who is comfortable working in a fast-paced environment.
Why BDO
Working for BDO you will be part of a growing and market leading professional services firm.
Our national and global footprint provides our people with opportunities to work on interesting client engagements across diverse industry sectors and services.
Our open and collaborative culture ensures access to Partners and professional mentors to guide and accelerate your professional career across a wide array of career pathways.
We provide our people with various health and wellbeing social financial and professional development benefits to help realise whats possible.
Participate in fitness challenges or take advantage of exclusive discounts to corporate health insurance gym memberships and wellness facilities via our BWell program. Access benefits such as travel perks retail discounts employee referral rewards study and professional development support.
Our leave options cater to the unique needs of our people; and include enhanced family support cultural and religious leave and options to purchase additional leave. You can also give back and get involved in community initiatives via our BCaring program.
With a strong focus on learning and growth we provide on the job training and formal development programs to help you succeed in your role and develop your skills and experience.
Our culture is underpinned by our core values (One Bold Human Heart and Strive).
We are proud to be recognised as an Inclusive Employer for 2025-2026 by Diversity Council of Australia and a 2024-2025 Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).
BDO is committed to inclusive and accessible recruitment practices. If you require any reasonable adjustments to support your application or interview process we encourage you to contact our Talent Acquisition team at
Required Experience:
IC
Key Skills
- Computer Hardware
- IT Experience
- Network Administration
- Network Support
- LAN
- Computer Networking
- Computer Skills
- Windows
- Sharepoint
- Teaching
- Operating Systems
- Leadership Experience
About Company
Zodra je start werk je samen met het team om gegevensanalyse en -verwerking te automatiseren en optimaliseren. Je ondersteunt bij het ontwerpen en implementeren van informatiesystemen en draagt bij aan projecten die de klanttevredenheid verhogen. Jouw doorzettingsvermogen valt op tijd ... View more
