Branded Channel Key Account Manager (LEGO Certified Store)

Job Description

Are you a proactive and ambitious Key Account Manager who thrives on driving sales and building strong client relationships

Join our dynamic team and play a key role in strengthening partnerships delivering value and accelerating business growth in Singapore!

No relocation assistance is offered for this position.

Core Responsibilities

Partner Relationship Management:

• Serve as the primary point of contact for key accounts LEGO Certified Stores (LCS) in Singapore ensuring effective communication and strong partnership management
• Drive effective Joint Business Plans and ensure alignment on shared goals to achieve mutual success while ensuring brand equity is protected at all times
• Build trust and foster strong long-term relationships with retail partners. Manage LCS SG Customer Pulse as a key critical metric
  

Business Development:

• Own and manage account trade investment budget and P&L to improve and drive sustainable value growth
• Manage customer sell-in and sell-thru with proper portfolio to maintain a healthy and profitable business portfolio
• Drive continuous channel improvement and identify growth opportunities
• Lead annual negotiations and set yearly trade terms and performance scorecard
  

Account Strategy and planning:

• Develop and implement strategic channel plans for partners aligning growth objectives with resource allocation and planning
• Regularly monitor account performance to ensure revenue targets and customer satisfaction goals are met
• Identify potential risks to account success and proactively address them with actionable solutions
• Provide a fact-based storyline in monthly and weekly sales huddles to review customer performance and market situation
  

Collaboration with Cross-Functional Teams:

• Ensure accurate forecasting and partner with operations team to ensure smooth and timely delivery of products and services addressing any operational challenges
• Work closely with internal teams (marketing operations sales) to ensure partners needs and expectations are met with timely and high-quality service
• Collaborate with Retail Excellence Manager to ensure best-in-class in-store execution including brand image visual merchandising product placement and in-store communications
  

Market Insights & Reporting:

• Monitor retail industry trends and competitive landscape to identify new opportunities for account growth and optimization
• Provide regular structured updates to senior management on account performance challenges and emerging opportunities
• Lead quarterly business reviews with partners to assess performance align future plans and address performance gaps or growth opportunities

Do you have what it takes

• Minimum 8-10 years of relevant experience in channel and account management
• Proven experience managing strategic retail accounts to build long-term partnerships and influence senior stakeholders
• Solid understanding of retail operations in-store execution merchandising standards and consumer journey across physical retail environments
• Ability to develop implement and track channel and account strategies aligned with business objectives
• Clear structured communicator with experience leading business reviews and presenting insights to partners and senior management
• Proactive attitude to recognize issues early and take corrective actions
• Hands-on experience in retail store operations and management within either directly operated stores or franchise/partner-led retail environments.
• Ability to work independently while collaborating effectively within cross-functional and partner teams
• Proactive self-motivated attitude demonstrating strong initiative and ownership in driving results
  
  #LI-SW1

Applications are reviewed on an ongoing basis. However please note we do amend or withdraw our jobs and reserve the right to do so at any time including prior to any advertised closing date. So if youre interested in this role we encourage you to apply as soon as possible.

Whats in it for you

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount We know youll love to build so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible youll be rewarded through our bonus scheme.

Workplace - When you join the team youll be assigned a primary workplace location i.e. one of our Offices stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity creativity and imagination inspire everything we do. We strive to create a diverse dynamic and inclusive culture of play at the LEGO Group where everyone feels safe valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeksto encourage applicants from all backgrounds (eg. sex gender identity or expression race/ethnicity national origin sexual orientation disability age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Childrens Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening as a condition of the offer.

Thank you for sharing our global commitment to Childrens Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO team today.