Guest Experience & Sales Lead

The Colony, TX - USA

Monthly Salary: Not Disclosed

Posted on: 4 days ago

Vacancies: 1 Vacancy

Job Summary

Benefits:

Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Training & development

About the Role

You are the first face our guests see and the last voice they hear before they leave. You set the tone for every visit. This role is not about answering phones and checking people in its about creating an experience that makes every guest feel like the most important person in the room.

Youll own the entire guest journey from the moment they walk through the door to the moment they rebook. Youll drive revenue through membership sales retail recommendations and service upgrades not through pressure but through genuine connection and knowing what each guest needs. Youll manage our Virtual Assistant to ensure lead follow-ups and outreach are happening on time. And youll keep a pulse on the salons numbers so were always growing.

If you love people love beauty and get a rush from turning a first-time visitor into a loyal member this is your role.

Position Snapshot

Location In-salon The Lash Lounge Castle Hills The Colony TX
Schedule Part-time approximately 2030 hours/week including some Saturdays
Compensation Hourly commission on membership and retail sales
Reports To Salon Owner
Manages Virtual Assistant (remote) lead follow-ups outreach tasks social media posting
Systems Mindbody (booking & POS) Instagram/Facebook Google Business

What Youll Do
Guest Experience Make Every Visit Memorable

Welcome every guest by name with genuine warmth you remember their preferences their last service their kids names
Create a comfortable premium atmosphere from the moment they walk in: offer a beverage take their coat make small talk that feels real open doors stand up
Check in with guests before their service to confirm details and after their service to make sure theyre thrilled with the results
Handle guest complaints or concerns immediately with empathy and ownership resolve it on the spot never let a guest leave unhappy
Ensure smooth transitions between check-in service and checkout so the guest never feels rushed or forgotten

Sales & Revenue Growth Your Direct Impact on the Business

Sell memberships to new and returning guests by understanding their visit frequency and recommending the right plan consultative not pushy
Recommend retail products at checkout based on the guests service and needs aftercare kits serums brow products
Present service upgrades and packages naturally during conversation: Youd love how Hybrid lashes open up your eyes want to try it next time
Prebook every guests next appointment before they leave this is the single biggest driver of retention
Track your own membership retail and package sales weekly and own your numbers

Virtual Assistant Management Keep the Engine Running

Assign daily and weekly tasks to the remote Virtual Assistant: lead follow-ups lapsed member outreach no-show rebooking review requests
Review the VAs follow-up log daily to ensure every lead and lapsed member is being contacted on time
Provide marketing and promo texts for VA to use
Give the VA feedback on messaging tone response quality and outreach results
Escalate high-value leads or sensitive client situations from the VA to yourself for personal follow-up

Business Tracking Know the Numbers

Track daily revenue and compare against weekly and monthly targets
Monitor membership count: new sign-ups renewals cancellations and freezes
Report weekly on retail sales service upgrades packages prebook rates and membership conversions
Identify trends and flag concerns early: Were down 8 members this month heres what I think we should do
Keep the salon owner informed with a brief daily end-of-day summary: revenue notable guest interactions any issues

Content Capture Feed the Social Machine

Capture quick photos and short video clips throughout the day fresh lash sets brow transformations salon vibes stylist spotlights
Collect guest testimonials and before/after consent for social media use
Use canva to design social media posts - quick photos video clips before/after shots from the salon floor and post 3 times per day
Ideate content themes and campaign ideas based on what youre seeing on the floor: trending services seasonal looks guest stories

Requirements
Must Have

A genuine love for people you light up when guests walk in and they feel it
Sales ability that feels like a conversation not a pitch you can sell memberships and retail without making anyone uncomfortable
Experience in a client-facing role: salon spa hospitality retail or similar at least 2 years
Comfort with technology: Mindbody or similar booking/POS system basic smartphone content capture
Strong organizational skills you can manage a VA track numbers and keep the front running smoothly all at once
Professional appearance and energy that reflects a premium beauty brand
Reliable transportation to the salon in Castle Hills / The Colony area
Ability to work a flexible part-time schedule including some Saturdays

Nice to Have

Experience in the lash brow or beauty industry
Previous experience managing or coordinating with remote team members
Bilingual English/Spanish
A personal passion for beauty and aesthetics you follow lash artists on Instagram and know whats trending

Compensation: $17.00 per hour

WHAT WE DO:

The Lash Lounge is a world-class destination for semi-permanent eyelash extensions. We offer a complete menu of services including eyelash extensions refills threading and more. When women visit The Lash Lounge they enter a retreat designed to rejuvenate from the inside out so that they can step out and face the world with confidence.

WHY JOIN OUR TEAM:

We developed a proprietary training program to provide you with the latest most innovative lashing and guest care courses. Whether new or experienced youll get both intensive theory-based and hands-on education to further your professional careers.

Finessed over decades with a focus on beautiful consistent results and the safety of our guests our curriculum is highly regarded industry-wide and rivals the best in the business.

Benefits:Bonus based on performanceCompetitive salaryFlexible scheduleOpportunity for advancementTraining & developmentAbout the RoleYou are the first face our guests see and the last voice they hear before they leave. You set the tone for every visit. This role is not about answering phones and che...