Administration Team Leader

Job Req Number: 109685
Time Type: Full Time

At DSV were building the worlds leading logistics and transport network. With this exciting growth comes opportunity and were looking for new talent to join us.

Team Leader Administration
3 months Fixed Term Contract
Mercia Park

We are looking for an Administration Team Leader for 3 months To drive a customer focused Administration Team on selected accounts. Working directly with clients the Team Leader Admin (TLA) and DSV warehouse Supervisors/Management to achieve delivery targets on orders and per customer requirementsYou will have overall accountability to ensure Admin Specialists are correctly using DSV tools to source and utilise best rates for suppliers and capture all costs associated with achieving contractual Service Level Agreements (SLA).

What will you be doing

First line support for customer and DSV to ensure that all issues are proactively handled to reduce liability for DSV and eliminate service fails.
Supporting colleagues within all departments in providing an enhanced service to customers whilst maintaining and promoting DSV best practices.
Ensure the operation is managed efficiently in line with both internal and external KPIs and best practice processes. Being flexible and co-operative at all times including correct order processing customer handling and staff training procedures.
Drive service improvement by promoting supporting and implementing the site continuous improvement program/s.
Setting of unambiguous achievable and sustainable daily objectives for individual staff. On-going reviews of individual employees and their performance against KPIs and objectives.
Coach and develop the Admin Specialists to ensure that they meet their full potential both personally and professionally and ensure effective succession plans are in place for all roles.
To identify future team leaders and encourage development in order to establish a career path into management.

About You

Previous customer service experience
Previous Team Leader experience within a fast paced warehouse environment
Knowledge of Warehouse Management Systems (Red Prairie)
Good Team Player
Excellent Microsoft Office skills
Excellent communication skills ability to communicate at all level including to customers High organisational skills ability to plan and manage work load
Full driving licence
CargoLink and SAP experience
Knowledge of warehouse operations

What can we offer you

Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company with a team of 160000 operating in over 90 countries.
In addition we can offer access to a selection of employee benefits such as:

Enhanced Annual Leave Entitlement from your start which increases with length of service.
Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars
Salary Sacrifice Cycle Scheme
WeCare App for support with physical and mental wellbeing including access to GPs for you and your dependents.
LifeWorks app for access to cashback and discounts on high street and online brands.
Life Insurance and which includes access to expert probate support.

Next Steps

If this sounds like the next step for you please follow the links and apply with your CV without delay!

Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years worth of referencing and criminal record checks.

We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

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